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AGT_AGENT_CAMPAIGN Subject Area
Subject Area Dimensional Model Tables
|DATE_TIME||Allows facts to be described by attributes of a calendar date and 15-minute interval.|
|INTERACTION_DESCRIPTOR||Allows interaction facts to be described by deployment-specific business attributes that characterize the interaction, such as service type and customer segment.|
|INTERACTION_TYPE||Allows facts to be described based on interaction type, such as Inbound, Outbound or Internal.|
|IRF_USER_DATA_CUST_1||Is provided as a sample of a table to store high-cardinality data that comes as deployment-specific, user-defined business attributes that characterize the interaction. By default, this table is not included in the schema.|
|MEDIA_TYPE||Allows facts to be described based on media type, such as Voice.|
|RESOURCE||Allows facts to be described based on the attributes of contact center resources.|
|RESOURCE_GROUP_COMBINATION||Allows facts to be described based on the membership of resources in a combination of resource groups.|
|AGT_AGENT_CAMPAIGN_HOUR||Agent rollup of interaction handling based on the campaign from which interactions originated.|
This page was last edited on April 11, 2017, at 14:12.