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RAA-SubjArea-AGTIStateRSN.png

AGT_I_STATE_RSN Subject Area

AGT_I_STATE_RSN Subject Area View Large

Subject Area Dimensional Model Tables

  
Table/View Description
DATE_TIME Allows facts to be described by attributes of a calendar date and 15-minute interval.
MEDIA_TYPE Allows facts to be described based on media type, such as Voice.
RESOURCE Allows facts to be described based on the attributes of contact center resources.
RESOURCE_GROUP_COMBINATION Allows facts to be described based on the membership of resources in a combination of resource groups.
RESOURCE_STATE Allows facts to be described by the states of the contact center resources.
RESOURCE_STATE_REASON Allows facts to be described by the state reason of the associated agent resource.
AGT_I_STATE_RSN_HOUR Rollup of hardware- and software-related reasons for summarized agent states on voice devices.

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This page was last modified on 11 April 2017, at 07:12.