Jump to: navigation, search

RAA-SubjArea-AGTQueueACCAgent.png

AGT_QUEUE_ACC_AGENT Subject Area

AGT_QUEUE_ACC_AGENT Subject Area View Large

Subject Area Dimensional Model Tables

Table/View Description
AGR_SCFG This internal table stores the thresholds that are associated with the handling of contact center interactions.
AGT_QUEUE_ACC_AGENT_HOUR Rollup of interactions that were accepted by agents after having been distributed from an ACD queue, Virtual queue, Interaction queue, or Workbin.
This page was last edited on January 10, 2020, at 18:53.

Feedback

Comment on this article:

blog comments powered by Disqus