AGT_QUEUE_ACC_AGENT Subject Area
Subject Area Dimensional Model Tables
|AGR_SCFG||This internal table stores the thresholds that are associated with the handling of contact center interactions.|
|AGT_QUEUE_ACC_AGENT_HOUR||Rollup of interactions that were accepted by agents after having been distributed from an ACD queue, Virtual queue, Interaction queue, or Workbin.|
This page was last edited on January 10, 2020, at 18:53.