AGT_I_AGENT Subject Area
Subject Area Dimensional Model Tables
|DATE_TIME||Allows facts to be described by attributes of a calendar date and 15-minute interval.|
|INTERACTION_TYPE||Allows facts to be described based on interaction type, such as Inbound, Outbound or Internal.|
|MEDIA_TYPE||Allows facts to be described based on media type, such as Voice.|
|RESOURCE||Allows facts to be described based on the attributes of contact center resources.|
|AGT_I_AGENT_HOUR||Rollup of an agent’s handling of interactions.|
This page was last modified on April 11, 2017, at 07:12.