AGT_QUEUE_GRP Subject Area
Subject Area Dimensional Model Tables
|DATE_TIME||Allows facts to be described by attributes of a calendar date and 15-minute interval.|
|INTERACTION_DESCRIPTOR||Allows interaction facts to be described by deployment-specific business attributes that characterize the interaction, such as service type and customer segment.|
|INTERACTION_TYPE||Allows facts to be described based on interaction type, such as Inbound, Outbound or Internal.|
|IRF_USER_DATA_CUST_1||Is provided as a sample of a table to store high-cardinality data that comes as deployment-specific, user-defined business attributes that characterize the interaction. By default, this table is not included in the schema.|
|AGT_QUEUE_GRP_HOUR||Rollup of contact center activities from the perspective of queue-type devices through which interactions pass.|
This page was last modified on 11 April 2017, at 07:12.