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RAA-SubjArea-AGTAgent.png

AGT_AGENT Subject Area

This subject area represents agent handling of interactions, based on key business attributes such as customer segment, service type, and service subtype.

AGT_AGENT Subject Area View Large

Subject Area Dimensional Model Tables

Table/View Description
AGT_AGENT_HOUR Rollup of agent handling of interactions, based on key business attributes such as customer segment, service type, and service subtype.
This page was last edited on November 13, 2020, at 23:36.
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