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Knowledge Center Plugin for Workspace Desktop Edition

The Knowledge Center Plugin for Workspace Desktop Edition allows you to browse or search corporate knowledge bases while handling a customer's interaction.

There two ways to access the knowledge:

The way to share knowledge will depend on the particular media that you are using to communicate with your customer.

Below you'll find information regarding integrating Knowledge Center with Workspace Desktop Edition.

Important
To work with Knowledge Center plugin you must have Knowledge.Worker privileges.


Overview

The Knowledge Center Plugin for Workspace Desktop Edition enables you to perform a number of tasks. Use the following guide to help you get the most out of your Knowledge Base:

  1. Before you begin
  2. Getting started
  3. Advanced features
  4. Interaction-less Knowledge

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This page was last modified on May 29, 2018, at 12:40.