The following objects can be accessed through Field Codes:
The Agent object is associated with the Interaction object. For an automated reply, this object is the agent whose login name equals the E-mail Server autobot-agent-login-name option (see option description in the eServices Reference Manual) in its email-processing section.
The Contact object is associated with the current EmailIn interaction. The properties include:
The Interaction object is the currently processed interaction that is built from a standard response and includes Field Codes.
- For Acknowledgement, Redirect, Autoresponse, Chat Transcript, Forward, and Reply From External Resource strategy objects, this Interaction object handles EmailIn.
- For the Send object, which only supports Field Codes for this Subject, this Interaction object handles EmailOut.
- This distinction affects the the FromAddress and ToAddresses properties.
The properties for this object include: