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Objects

The following objects can be accessed through Field Codes:

Agent Object

The Agent object is associated with the Interaction object. For an automated reply, this object is the agent whose login name equals the E-mail Server autobot-agent-login-name option (see option description in the eServices Reference Manual) in its email-processing section.

FirstName

[+] FirstName

LastName

[+] LastName

FullName

[+] FullName

Signature

[+] Signature

Contact Object

The Contact object is associated with the current EmailIn interaction. The properties include:

Id

[+] Id

FirstName

[+] FirstName

LastName

[+] Lastname

FullName

[+] FullName

Title

[+] Title

PrimaryEmailAddress

[+] PrimaryEmailAddress

PrimaryPhoneNumber

[+] PrimaryPhoneNumber

Interaction Object

The Interaction object is the currently processed interaction that is built from a standard response and includes Field Codes.

  • For Acknowledgement, Redirect, Autoresponse, Chat Transcript, Forward, and Reply From External Resource strategy objects, this Interaction object handles EmailIn.
  • For the Send object, which only supports Field Codes for this Subject, this Interaction object handles EmailOut.
  • This distinction affects the the FromAddress and ToAddresses properties.

The properties for this object include:

Id

[+] Id

DateCreated

[+] DateCreated

Subject

[+] Subject

ToAddress

[+] ToAddress

FromAddress

[+] FromAddress

AttachedData

[+] AttachedData

TimeZone

[+] TimeZone

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This page was last modified on August 31, 2018, at 11:47.