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Overview of the CMS User Interface

This chapter describes general principles of the CMS UI organization as well as such general functions as login/logout, getting help, navigating between different views, and so on.

Login into the CMS

When you enter the CMS URL in your browser, the first page you will see is the login screen:

GKC Login0917.png

Enter your login and password in the dedicated boxes and hit the Log In button.

Note: To login to the CMS you need to have at least one of the knowledge privileges assigned (author, approver and/or administrator).

Inside the CMS


Once you've logged in to the CMS the Knowledge Dashboard displays the summary of the knowledge authored in the CMS.

GKC CMS Dashboard 01 012019.png

Page Elements

Let's review some of the major navigation elements available on the page.

Click any of the images below to enlarge them

The top-most line is the main menu line providing you access to the functional areas of the product:

GKC CMS menu 01 102019.png

This main menu includes the following elements:

GKC Login03 0917.png
Product name: clicking this area will always bring you back to the Knowledge Dashboard.
Knowledge base menu: brings you to the authoring area within one of the knowledge bases. This is the area that is used by the knowledge workers (authors) and knowledge managers (approvers). Clicking this area will open a drop down list displaying the current knowledge base (just below "Current" label) as well as the list of all available knowledge bases (below the separation line). Clicking on one of the listed knowledge bases will bring you to the document authoring view for that knowledge base.
GKC Dictionaries Menu 01 102019.png
Dictionaries menu: Provides a shortcut to access dictionaries. You need Administrator privileges to be able to access this area. There is a Global dictionary that affects all knowledge bases and one per knowledge base. Dictionaries are automatically created and cannot be deleted. Clicking on an existing dictionary in the drop-down menu will open that specific dictionary management view.
Tools menu: allows you to manage Variables. You need Administrator privileges to be able to access this area. Clicking on this area will open a drop-down menu with the different objects to edit. Select one from the list and the authoring area of the selected object opens.
GKC Login04 0917.png
Administration menu: opens the administrator area where knowledge administrators can create new knowledge bases, document templates, modify properties of existing ones, and do other administrative actions. Click the gear icon and then select Knowledge Bases or Templates from drop down menu.
Personal menu: the last element in the main menu indicates the name of the user who is currently logged in, and also allows that user to change user preferences and logout from the system.
Help menu: provides easy access to the contextual and online help documentation of the Knowledge Center CMS as well as the "About" window.

When you click the question mark in the main menu, the Contextual Help widget opens. The Contextual Help widget displays help content that is relevant to the particular place you are in, in the application.

If you click on the down arrow beside the question mark a drop-down list displays where you can navigate to the online help (opened in a new browser window or tab) or display the "About" window of the Knowledge Center CRM.

Clicking on the elements of the Knowledge base menu or Administration menu will lead you to the working area of the product (for example, document authoring):

GKC Login05 0917.png

On the left side, there is a sidebar menu that helps you navigate within the authoring area. While an in-depth review of each element is covered in the authoring manual, let's go though the general principles:

The top line of the sidebar is dedicated to the visual indication of the area that you are in:

  • If you see a graduation hat icon and the knowledge base name, you are in the authoring area
  • If you see the gears icon, you are in the administration area

At the very bottom of the sidebar, there is an element that allows you to expand or collapse the sidebar. Collapsing the sidebar leaves more space for the main area:


The main area is the one where all the work happens. There are two main types of the main area views:

  • Table view (as shown above) - displays multiple elements (documents, categories, knowledge bases, and so on) with some summary information.
  • Element view - displays a particular element.

Within table view you have:

  • The knowledge base name (if the sidebar is collapsed)
  • Sub-area name (for example, Documents, Categories, Knowledge Bases)
  • Toolbar with action buttons
  • Table view itself
  • Table view navigation:
    • Number of elements per table page:
    • Navigation between pages:
This page was last edited on July 9, 2019, at 16:22.
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