Jump to: navigation, search

Testing Screening Rules


Classification server must be added into the connection of Knowledge Center Cluster:

GKC CMS SR01.png

Use Case

  1. Check the screening rule.
    GKC CMS SR02.png
  2. Click Test button.
    GKC CMS SR03.png
  3. Click Create/Edit/Delete test message.
    GKC CMS SR04.png
  4. Check the test message for testing with the rule.
  5. Select the classification server.
    GKC CMS SR05.png
  6. Click the Test button.
    GKC CMS SR06.png
  7. Observe the results.
Retrieved from "https://docs.genesys.com/Documentation:KC:User:TSR:Current (2019-09-22 03:12:57)"
This page was last modified on August 31, 2018, at 12:47.


Comment on this article:

blog comments powered by Disqus