|Maintenance Notice - PDF Generation|
|Dynamic PDF generation for web-based content is temporarily unavailable. This maintenance affects dynamic PDF files that are generated from either the HTML-based page or manual that you are viewing. Links that normally allow this functionality have been hidden, and will reappear as soon as the feature is restored.
Knowledge window differences in the case of no interaction
It should be noted that the Knowledge window differs slightly when there is no interaction:
1. Ask tab
On the Ask tab, a list of top 10 Trending documents is displayed instead of the customer's recent questions.
2. Viewing the document
The Copy content and Send document buttons are unavailable as there is no active interaction.
3. Browse tab
The Channels selector is set to All Channels by default.
- History tab
The History tab is unavailable in interaction-less Knowledge.