Field Codes Reference Information
With field codes, you can compose standard responses that are automatically personalized when they are used. This feature is very similar to the Mail-Merge feature in word-processing applications such as Microsoft Word. Consider, for example, this standard response:
- Dear <$Contact.FirstName$>,
This response has two field codes. When an agent inserts this response into an e-mail, the first field code, <$Contact.FirstName$>, is replaced by the contact’s first name as it appears in Universal Contact Server. The second field code, <$Agent.Signature$>, is replaced by the agent’s signature as it appears in Configuration Manager.
For example, if an agent named Danielle uses this standard response while replying to an e-mail from a contact named Sam, the result might look like this:
- Dear Sam,
- Thank you for choosing My Cloud Security Systems.
For more reference information, see the following reference sections: