Web Service Capture Point iWD Compatibility Mode

When operating in iWD Compatibility Mode, the Web Service Capture Point is functionally equivalent to iWD Web Service Capture Point 8.0.

Supported Requests

iWD Compatibility Mode supports the following capabilities:

• Create a task
• Cancel a task, either by InteractionId or by CaptureId
• Hold a task, either by InteractionId or by CaptureId
• Resume a task, either by InteractionId or by CaptureId
• Update a task, either by InteractionId or by CaptureId
• Get task data, either by InteractionId or by CaptureId
• Restart a task, either by InteractionId or by CaptureId
• Complete a task, either by InteractionId or by CaptureId
• Ping (for heartbeat monitoring)

Ignored Elements

The following elements of iWD compatible requests have limited or no mapping in the corresponding Interaction Server requests and therefore are ignored by Interaction Server:

• The element actor is not mapped.
• The element reason is mapped to ReasonSystemName in the requests holdTaskByCaptureId, resumeTaskByCaptureId, holdTaskByTaskId, and resumeTaskByTaskId. This element is ignored in all other iWD requests.
• The value of the element mediaType in the request createTask is ignored. You can specify a Genesys-compatible media type in the element data using the key MediaType, as shown in this example.
• The element hold in restartTaskByCaptureId and restartTaskByTaskId is ignored.
• The element completeDateTime in completeTaskByCaptureId and completeTaskByTaskId is ignored, as Interaction Server has an interaction attribute CompletedAt which is set automatically when the interaction (task) is placed into a completed queue.

iWD WSDL Modification

The original WSDL document from the Web Service Capture Adapter of iWD has been modified to permit all elements of the DateTime type be nillable, and to allow zero occurrence (minOccurs="0"). This change should not affect existing clients of iWD Web Service Capture Adapter.