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Legal Notices

[+] Interaction Management

Interaction Management Product Alerts

  • To configure secure connections for Interaction Server and its clients on Unix platforms, you must:
    • Use Genesys Security Pack on UNIX 8.5.100.02 or later.
    • Set the environment variable GCTI_SECPACK_USE_MTCB to 1.
    Details of the changes in Genesys Security Pack on UNIX 8.5.100.02 are provided in the Release Note.
  • Interaction Management 8.5.103 includes new functionality, such as support of Interaction Server clusters via Interaction Server Proxy (Interaction Server and Interaction Server Proxy 8.5.107.x) , that may be not fully backward compatible with older client applications, in several scenarios, due to changes in the API. Genesys recommends that you conduct compatibility testing and upgrade or change custom desktop applications and other components before using the new Interaction Server Proxy in a production environment.

Link to 8.1 Product Release Advisory

This ReadMe does not cover Universal Contact Server (UCS), UCS Proxy, and UCS Manager. These components are included on the Interaction Management CD and also on a separate Universal Contact Server CD, which has its own ReadMe.


New in Interaction Management 8.5.x Releases

[+] New in Release 8.5.3


[+] New in Release 8.5.2


[+] New in Release 8.5.1


[+] New in Release 8.5.0


hint-media-unavailable

Section: settings
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Introduced: 8.5.300.09

Allows or prohibits the sending media state to all agents when corresponding interaction server with exclusive media type shutdown or goes online after shutdown

Legal Notices

[+] Interaction Management

Interaction Management Product Alerts

Currently, there are no product alerts for 9.0 release.

Link to 8.5 Product Release Advisory

What's New in Interaction Management for 9.0

For full information about supported operating systems, databases, browsers, and virtualization platforms, refer to the eServices page in the Genesys Supported Operating Environment Reference Guide.

March 31, 2021

  • Interaction Server now includes the following new health monitoring-related metrics:
    • New agent-related metrics:
      • the number of the logged-in agents
      • the number of the agents capable of handling media type per media type
      • the number of the agents ready to handle media type per media type
      • the number of the agent parties taking part in interaction handling per media type
    • The number of the interactions in the router plus those being handled separately by agents, per queue, per media type
    • The number of the connected clients per client type (Agent Application, Reporting Engine, and so on)


February 15, 2021

  • Starting from the version 9.0.000.00, Interaction Server Cluster Plug-in for GAX supports GAX 9.0.101.29.
  • Interaction Server Cluster Plug-in for GAX:
    • Supports:
      • Red Hat Enterprise Linux 8 operating system
      • Microsoft Windows Server 2016
      • Microsoft Windows Server 2019
    • Does not support:
      • Red Hat Linux Enterprise 6 operating system
      • Microsoft Windows Server 2008

December 17, 2020

  • For Interaction Server, a new experimental way to configure Kafka connection parameters for Kafka Capture Point is introduced in this release.
  • A new option, submit-prefer-parent-server, is introduced that allows for specification on how Interaction Server Proxy should submit a child interaction of a media type not supported by Interaction Server where the parent interaction resides is introduced.
  • Interaction Server and Interaction Server Proxy no longer support RHEL 6.

September 25, 2020

Interaction Server and Interaction Server Proxy support Red Hat Enterprise Linux 8.

June 18, 2020

  • Starting from 9.0.0, Interaction Server always connects to databases via ODBC, and does not require explicit specification in the DAP configuration.
  • Interaction Server now supports connections via ODBC only.
  • Three new health counters (total_requests_received, total_requests_handled, and total_events_sent) with overall statistics are available.
  • Three queue counters (in_processing, waiting_processing, and current_length), previously available only in the DataStream interface, are now also available in the health interface.

Interaction Server

Interaction Server is part of the Genesys Engage Digital (eServices) platform. It controls interaction processing according to workflows as configured by Interaction Routing Designer.

What's New

Interaction Server is part of 9.x, which can include component releases from 9.1.x, 9.0.x, and 8.5.x code streams. Use the table below to check which component releases are part of 9.x.

All 9.x products 9.x Interaction Server Release Notes
Product Component Latest Starting

Interaction Server

Interaction Server

9.0.003.06

9.0.000.05

Interaction Server Cluster Plug-in for GAX

9.0.000.00

9.0.000.00

Interaction Server Proxy

9.0.003.00

9.0.000.02

Product Alerts

Documentation

Interaction Server Administration Guide

Get recommendations for monitoring and adjusting your Interaction Server and Interaction Server Proxy configuration.

Interaction Server Deployment Guide

This guide includes information on how to deploy Interaction Server and Interaction Server Proxy.

eServices Deployment Guide

This guide includes information on deploying other eServices components and older versions of Interaction Server.

Interaction Server Log Events Supplement

This document supplements the Combined Log Events Help by listing changes to log events for Interaction Management after September 2014.

Integrated Capture Points Guide

Learn about configuring and using the capture points that are integrated into Interaction Server.

Options Reference

Find the latest information on configuration options for Interaction Server, Interaction Server Proxy, and other eServices components.

More Release Information





What's New

Release Notes

Documentation

Interaction Server Administration Guide

Get recommendations for monitoring and adjusting your Interaction Server configuration.

Interaction Server Deployment Guide

This guide includes information on how to deploy Interaction Server.

eServices Deployment Guide

This guide includes information on deploying eServices components, including information specific to Interaction Server.

Interaction Server Log Events Supplement

This document supplements the Combined Log Events Help by listing changes to log events for Interaction Management after September 2014.

Integrated Capture Points Guide

Learn about configuring and using the capture points that are integrated into Interaction Server.

Configuration Options

Find the latest information on configuration options for selected eServices components:

More Release Information

This page was last edited on September 18, 2020, at 13:39.