Legal Notices[+] Interaction Management
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Information on supported hardware and third-party software is here:
Interaction Management Product Alerts
- To configure secure connections for Interaction Server and its clients on Unix platforms, you must:
- Use Genesys Security Pack on UNIX 8.5.100.02 or later.
- Set the environment variable GCTI_SECPACK_USE_MTCB to 1.
- Interaction Management 8.5.103 includes new functionality, such as support of Interaction Server clusters via Interaction Server Proxy (Interaction Server and Interaction Server Proxy 8.5.107.x) , that may be not fully backward compatible with older client applications, in several scenarios, due to changes in the API. Genesys recommends that you conduct compatibility testing and upgrade or change custom desktop applications and other components before using the new Interaction Server Proxy in a production environment.
This ReadMe does not cover Universal Contact Server (UCS), UCS Proxy, and UCS Manager. These components are included on the Interaction Management CD and also on a separate Universal Contact Server CD, which has its own ReadMe.
New in Interaction Management 8.5.x Releases[+] New in Release 8.5.3
[+] New in Release 8.5.2
[+] New in Release 8.5.1
[+] New in Release 8.5.0
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Allows or prohibits the sending media state to all agents when corresponding interaction server with exclusive media type shutdown or goes online after shutdown
Interaction Server is part of the PureEngage Digital (eServices) platform. It controls interaction processing according to workflows as configured by Interaction Routing Designer.
Get recommendations for monitoring and adjusting your Interaction Server configuration.
This guide includes information on deploying eServices components, including information specific to Interaction Server.
This document supplements the Combined Log Events Help by listing changes to log events for Interaction Management after September 2014.
Learn about configuring and using the capture points that are integrated into Interaction Server.