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Legal Notices

[+] Interaction Management

Interaction Management Product Alerts

  • To configure secure connections for Interaction Server and its clients on Unix platforms, you must:
    • Use Genesys Security Pack on UNIX 8.5.100.02 or later.
    • Set the environment variable GCTI_SECPACK_USE_MTCB to 1.
    Details of the changes in Genesys Security Pack on UNIX 8.5.100.02 are provided in the Release Note.
  • Interaction Management 8.5.103 includes new functionality, such as support of Interaction Server clusters via Interaction Server Proxy (Interaction Server and Interaction Server Proxy 8.5.107.x) , that may be not fully backward compatible with older client applications, in several scenarios, due to changes in the API. Genesys recommends that you conduct compatibility testing and upgrade or change custom desktop applications and other components before using the new Interaction Server Proxy in a production environment.

Link to 8.1 Product Release Advisory

This ReadMe does not cover Universal Contact Server (UCS), UCS Proxy, and UCS Manager. These components are included on the Interaction Management CD and also on a separate Universal Contact Server CD, which has its own ReadMe.


New in Interaction Management 8.5.x Releases

[+] New in Release 8.5.3
[+] New in Release 8.5.2
[+] New in Release 8.5.1
[+] New in Release 8.5.0

hint-media-unavailable

Section: settings
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Introduced: 8.5.300.09

Allows or prohibits the sending media state to all agents when corresponding interaction server with exclusive media type shutdown or goes online after shutdown

Interaction Server

Interaction Server is part of the PureEngage Digital (eServices) platform. It controls interaction processing according to workflows as configured by Interaction Routing Designer.

What's New

Release Notes

Documentation

Interaction Server Administration Guide

Get recommendations for monitoring and adjusting your Interaction Server configuration.

eServices Deployment Guide

This guide includes information on deploying eServices components, including information specific to Interaction Server.

Interaction Server Log Events Supplement

This document supplements the Combined Log Events Help by listing changes to log events for Interaction Management after September 2014.

Integrated Capture Points Guide

Learn about configuring and using the capture points that are integrated into Interaction Server.

Configuration Options

Find the latest information on configuration options for selected eServices components:

More Release Information

This page was last modified on October 29, 2018, at 14:27.