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Web Service Capture Point Native Mode

When operating in native mode, the Web Service Capture Point defines and supports the following capabilities:

  • Submit an interaction to a queue or a workbin
  • Hold an interaction, either by InteractionId or by ExternalId
  • Resume an interaction, either by InteractionId or by ExternalId
  • Stop an interaction, either by InteractionId or by ExternalId
  • Update an interaction, either by InteractionId or by ExternalId; this includes:
    • Move to a different queue
    • Update interaction properties
    • Delete interaction properties
  • Get Info on an interaction, either by InteractionId or by ExternalId
  • Ping (for heartbeat monitoring and to obtain health monitoring information)
This page was last edited on June 18, 2020, at 10:43.
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