Jump to: navigation, search

Outbound Campaign Privileges

Outbound Campaign Privileges

The following table lists the outbound campaign privileges in the Interaction Workspace Outbound Privileges section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator (refer to the Procedure: Creating a Role and allowing an Interaction Workspace privilege and assigning a Role to an agent or agent group).

Outbound Campaign Privileges

Role privilege

Description

Outbound - Can Use The agent is permitted to use the Outbound Campaign functions.
Outbound - Can Reject Record The agent is permitted to decline a preview record so that it can be processed by somebody else in the campaign.
Outbound - Can Cancel Record The agent is permitted to decline a preview record so that it is not processed at all during the current campaign.
Outbound - Can Dial Alternative Chained Record The agent is permitted to dial a number from the preview record chain that is different than the number selected by the system.
Outbound - Can Get Next Preview Record The agent is permitted to request a new preview record while the processing of the previous one terminates.
Outbound - Can Use Push Preview The agent is permitted to actively take part in Outbound Push Preview campaigns.
Outbound - Push Preview Can Decline The agent is permitted to decline Outbound Push Preview interactions.
Outbound - Can Mark Do Not Call The agent is permitted to mark a contact as Do Not Call.
Outbound - Can Set Call Result The agent is permitted to set a call result to the outbound record.
Outbound - Can Reschedule The agent is permitted to reschedule an outbound record.
Outbound - Can Reschedule On New Number The agent is permitted to reschedule an outbound record on a new number (which results in a new record added to the chain).
Outbound - Can Edit Record Data The agent is permitted to edit the outbound record fields configured as editable.
This page was last modified on February 20, 2013, at 08:47.

Feedback

Comment on this article:

blog comments powered by Disqus