New In Interaction Workspace 8.1.001.00
The following topics have been added or changed significantly since the 8.0.2 release:
- The section Configuring Write Permissions was added to the Deploying topic.
- The Procedure: Using Genesys Administrator to set up the Interaction Workspace application, in Deployment Procedures was modified.
- The Previewing Incoming Interactions section in the Functionality Overview topic was modified.
- The Handling Interactions section in the Functionality Overview topic was modified.
- The E-Mail Interactions section was added to the Functionality Overview topic.
- The Chat Interactions section was added to the Functionality Overview topic.
- The subcategory Chat Interactions was added to Interaction Workspace Functionality Overview.
- The Workitems section was added to the Functionality Overview topic.
- The Workbins section was added to the Functionality Overview topic.
- The Standard Responses Library section was added to the Functionality Overview topic.
- The Spelling Check section was added to the Functionality Overview topic.
- The Monitoring Chat Interactions section was added to the Functionality Overview topic.
- The Communicating Internally section in the Functionality Overview topic was modified.
- The Procedure: Enabling an agent to use E-Mail to correspond with a contact was added to the Provisioning topic.
- The Procedure: Enabling an agent to use Chat to chat with a contact was added to the Provisioning topic.
- The Procedure: Enabling an agent to use Workitems to handle open media typeswas added to Provisioning Interaction Workspace.
- The The Procedure: Enabling an agent to use agent, place, agent group, or place group Workbins was added to the Provisioning topic.
- The Procedure: Enabling agents to use the Standard Responses Library (SRL) was added to the Provisioning topic.
- The Procedure: Modifying a Routing Strategy to override an Interaction Workspace option based on attached data, in the Provisioning topic.
- Minor updates and additions were made to many configuration options in the Configuration Options Reference topics. Please verify your configuration.
- The section "Chat" was added to the Configuration Options Reference topics.
- Many new options were added to the section "Display formats" in the Configuration Options Referencetopics.
- The section "E-Mail" was added to the Configuration Options Reference topics.
- The section "General was added to the Configuration Options Reference topics.
- Many new options were added to the section "Intercommunication" in the Configuration Options Reference topics.
- Many new options were added to the section "Keyboard" in the Configuration Options Reference topics.
- Many new options were added to the section "Login" in the Configuration Options Reference topics.
- The section "Standard Responses" was added to the Configuration Options Reference topics.
- The section "Workitem" was added to the Configuration Options Reference topics.
- The section "Workbin" was added to the Configuration Options Reference topics.
- The section "queue-presence" was added to the Configuration Options Reference topics.
- The section "Not Ready Reason Codes" was added to the Configuration Options Reference topics.
- New privileges were added to the "Role Privileges" topic.
This page was last edited on January 26, 2018, at 14:42.
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