The following table lists the SMS privileges in the Interaction Workspace SMS Access section of the Role Privileges tab that can be enabled for a role. Privileges are assigned as configuration options in the Role Privileges tab of the Role object in Genesys Administrator (refer to the Procedure: Creating a Role and allowing an Interaction Workspace privilege and assigning a Role to an agent or agent group).
|SMS - Can Use SMS Channel||The agent is permitted to use the SMS media channel.|
|SMS - Can Decline||The agent is permitted to reject SMS interactions that are directed to the agent.|
|SMS - Can One Step Transfer||The agent is permitted to use the instant-transfer functionality.|
|SMS - Can Set Interaction Disposition||The agent is permitted to set the disposition code of a SMS interaction.|
|SMS - Can Create||The agent is permitted to create SMS interactions from the Team Communicator and the Contact Directory.|