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Display Formats Options

Display formats

display-format.acd-queue-name

  • Default Value: $ACDQueue.Alias$|$ACDQueue.Number$@$ACDQueue.Location$
  • Valid Values: A string that contains a compilation of characters and field codes from the following list: $ACDQueue.Number$,$ACDQueue.Alias$,$ACDQueue.Location$
  • Changes take effect: Immediately.
  • Description: Defines the display format of ACD Queues by specifying a string that contains the following field codes:
    $ACDQueue.Number$,$ACDQueue.Alias$,$ACDQueue.Location$
    If all field codes are empty, the following field codes are used:
    $ACDQueue.Number$@$ACDQueue.Location$

display-format.agent-name

  • Default Value: $Agent.FullName$|$Agent.UserName$
  • Valid Values: $Agent.UserName$,$Agent.LastName$,$Agent.FirstName$,$Agent.EmployeeId$
  • Changes take effect: Immediately.
  • Description: Defines the display format of other agents by specifying a string that contains the following field codes:
    $Agent.UserName$,$Agent.LastName$,$Agent.FirstName$,$Agent.EmployeeId$.

display-format.caller-name

  • Default Value: $Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$
  • Valid Values: $Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
  • Changes take effect: Immediately.
  • Description: Defines the content of the voice interaction call history based on the contact data items and attached data types that are specified by a string that contains the following field codes:
    $Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
    Where X is the name of the contact attribute and Y is the name of the attached data key.
    If all field codes are empty, the following field codes are used:
    $Interaction.MainParty$

display-format.case-name-format

  • Default Value: $Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$
  • Valid Values: A string that contains a compilation of characters and field codes from the following list: $Case.Id$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
  • Changes take effect: Immediately.
  • Description: Defines the display format of the case label that is currently used by the application by specifying a string that contains the following field codes:
    $Case.Id$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
    Where X is the name of the contact attribute and Y is the name of the attached data key.

display-format.current-agent-name

  • Default Value: $Agent.FullName$|$Agent.UserName$
  • Valid Values: A string that contains a compilation of characters and field codes from the following list: $Agent.UserName$,$Agent.LastName$,$Agent.FirstName$,$Agent.EmployeeId$
  • Changes take effect: Immediately.
  • Description: Defines the display format of the agent that is currently using the application by specifying a string that contains the following field codes:
    $Agent.UserName$,$Agent.LastName$,$Agent.FirstName$,$Agent.EmployeeId$.
    If all field codes are empty, the following field codes are used:
    $Agent.UserName$

display-format.customer-name-format

  • Default Value: $Contact.FirstName$ Contact.LastName$|$Party.DisplayName$
  • Valid Values: A string that contains a compilation of characters and field codes from the following list: $Contact.X$
  • Where X is the name of the contact attribute.
  • Changes take effect: Immediately.
  • Description: Defines the display format of the agent that is currently using the application by specifying a string that contains the following field codes:
    $Case.Id$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
    Where X is the name of the contact attribute, and Y is the attached data key name.
    This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.

display-format.interaction-chat-name

  • Default Value: $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$)$
  • Valid Values: A string that contains a compilation of characters and field codes from the following list: $Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
  • Changes take effect: Immediately.
  • Description: Defines the display format of chat interactions by specifying a string that contains the following field codes:
    $Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
    Where X is the name of the contact attribute and Y is the name of the attached data key.

display-format.interaction-email-name

  • Default Value: $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$)$
  • Valid Values: A string that contains a compilation of characters and field codes from the following list: $Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
  • Changes take effect: Immediately.
  • Description: Defines the display format of email interactions by specifying a string that contains the following field codes:
    $Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
    Where X is the name of the contact attribute and Y is the name of the attached data key.

display-format.interaction-im-name

  • Default Value: $Interaction.MainParty$
  • Valid Values: A string that contains a compilation of characters and field codes from the following list: $Interaction.CaseId$, $Interaction.Id$, $AttachedData.Y$, $Interaction.MainParty$
  • Changes take effect: Immediately.
  • Description: Defines the display format of IM Interaction by specifying a string that contains the following field codes:
    $Interaction.Id$,$Interaction.MainParty$,$AttachedData.Y$
    Where Y is the name of the attached data key.

display-format.interaction-outbound-pull-preview-name

  • Default Value: $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$)
  • Valid Values: A string that contains a compilation of characters and field codes from the following list: $Interaction.CaseId$, $Interaction.Id$, $Interaction.MainParty$, $Contact.X$, $AttachedData.Y$.
  • Changes take effect: Immediately.
  • Description: Defines the display format of outbound pull-preview (preview) interactions by specifying a string of field codes. Where X is the name of contact attribute, and Y is the attached data key name.

display-format.interaction-outbound-push-preview-name

  • Default Value: $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$)
  • Valid Values: A string that contains a compilation of characters and field codes from the following list: $Interaction.CaseId$, $Interaction.Id$, $Interaction.MainParty$, $Contact.X$, $AttachedData.Y$
  • Changes take effect: Immediately.
  • Description: Defines the display format of outbound push-preview interactions by specifying a string of field codes. Where X name of contact attribute, and Y is the attached data key name.

display-format.interaction-queue.name

  • Default Value: $InteractionQueue.Media$@$InteractionQueue.Name$
  • Valid Values: A string that contains a compilation of characters and field codes from the following list: $InteractionQueue.Name$,$InteractionQueue.Media$
  • Changes take effect: When the application is started or restarted.
  • Description: Defines the display format of Interaction Queues by specifying a string that contains the following field codes:
    $InteractionQueue.Name$,$InteractionQueue.Media$. If all field codes are empty, the following field codes are used: $InteractionQueue.Media$@$InteractionQueue.Name$.

display-format.interaction-sms-name

  • Default Value: $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$)$
  • Valid Values: A string that contains a compilation of characters and field codes from the following list: $Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
  • Changes take effect: Immediately.
  • Description: Defines the display format of chat interactions by specifying a string that contains the following field codes:
    $Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
    Where X is the name of the contact attribute and Y is the name of the attached data key.

display-format.interaction-voice-name

  • Default Value: $Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$
  • Valid Values: A string that contains a compilation of characters and field codes from the following list: $Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
  • Changes take effect: Immediately.
  • Description: Defines the display format of Voice Interaction by specifying a string that contains the following field codes:
    $Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
    Where X is the name of the contact attribute and Y is the name of the attached data key.

display-format.interaction-workitem-name

  • Default Value: $Interaction.Type$ ($Contact.FirstName$ $Contact.LastName$|$Interaction.MainParty$)$
  • Valid Values: A string that contains a compilation of characters and field codes from the following list: $Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
  • Changes take effect: Immediately.
  • Description: Defines the display format of workitem interactions by specifying a string that contains the following field codes:
    $Interaction.CaseId$,$Interaction.Id$,$Interaction.MainParty$,$Contact.X$,$AttachedData.Y$
    Where X is the name of the contact attribute and Y is the name of the attached data key.

display-format.routing-point-name

  • Default Value: A string that contains a compilation of characters and field codes from the following list: $RoutingPoint.Alias$|$RoutingPoint.Number$@$RoutingPoint.Location$
  • Valid Values: $RoutingPoint.Number$,$RoutingPoint.Alias$,$RoutingPoint.Location$
  • Changes take effect: Immediately.
  • Description: Defines the display format of Routing Points by specifying a string that contains the following field codes:
    $RoutingPoint.Number$,$RoutingPoint.Alias$,$RoutingPoint.Location$
    If all field codes are empty, the following field codes are used:
    $RoutingPoint.Number$@$RoutingPoint.Location$
This page was last modified on January 25, 2018, at 11:21.

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