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Workbin Options

Workbin

workbin.email.draft

  • Default Value: ""
  • Valid Values: The name of a valid Script object of type Interaction Workbin, that is owned by Agents.
  • Changes take effect: When the application is started or restarted.
  • Description: The name of a valid Script object of type Interaction Workbin, that is owned by Agents.

workbin.email.draft.displayed-columns

  • Default Value: To,Subject,Submitted
  • Valid Values: A comma-separated list of Interaction Server interaction properties, for example: From,Subject,Received
  • Changes take effect: When the application is started or restarted.
  • Description: The list of interaction fields that are displayed as columns of the workbin that stores Draft email interactions.

workbin.email.in-progress

  • Default Value: ""
  • Valid Values: The name of a valid Script object of type Interaction Workbin, that is owned by Agents.
  • Changes take effect: When the application is started or restarted.
  • Description: The name of the workbin that is to be used to store inbound email for later processing, after an agent explicitly saved the email or submitted an outbound reply.

workbin.email.in-progress.displayed-columns

  • Default Value: From,Subject,Received
  • Valid Values: A comma-separated list of Interaction Server interaction properties, for example: From,Subject,Received
  • Changes take effect: When the application is started or restarted.
  • Description: The list of interaction fields that are displayed as columns of the workbin that stores In-Progress email interactions.


workbin.<media_type>.<nickname>

  • Default Value: ""
  • Valid Values: The name of a valid Script object of type Interaction Workbin.
  • Changes take effect: When the application is started or restarted.
  • Description: The name of the workbin that is to be used to store interactions of a particular media type. Agents can open interactions from this workbin but not save interactions in it.

workbin.<media_type>.<nickname>.displayed-columns

  • Default Value: From,To,Subject,Received
  • Valid Values: A comma-separated list of Interaction Server interaction properties, for example: From,Subject,Received
  • Changes take effect: When the application is started or restarted.
  • Description: The list of interaction fields that are displayed as columns of the specified workbin.

workbin.<media_type>.in-progress

  • Default Value: ""
  • Valid Values: The name of a valid Script object of type Interaction Workbin, that is owned by Agents.
  • Changes take effect: When the application is started or restarted.
  • Description: The name of the workbin to be used to store In-Progress workitems of the specified media type.

workbin.<media_type>.in-progress.displayed-columns

  • Default Value: From,To,Subject,Received
  • Valid Values: A comma-separated list of Interaction Server interaction properties, for example: From,Subject,Received
  • Changes take effect: When the application is started or restarted.
  • Description: The list of interaction fields that are displayed as columns of the specified workbin.
This page was last modified on January 25, 2018, at 10:23.

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