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System Dashboard

The System Dashboard helps you to monitor your contact center. It shows a high-level summary of the current operations of your environment, which includes:

  • Active Alarms—A summary of active alarms.
  • Hosts—A summary of the hosts in your environment, and their status.
  • Applications—A summary of the applications in your environment, and their status.
  • Solutions—a summary of the solutions in your environment, and their status.
Important
  • Dashboards are not supported if you are using Internet Explorer 8 or earlier.
  • GAX must have a connection to Solution Control Server (SCS) for the System Dashboard to function. See the Add SCS Connection section in the Genesys Administrator Extension Deployment Guide for more information.

Click on a tab below to learn more.

The Alarms widget shows a list of active Critical, Major and Minor alarms in the system, sorted by priority. The widget updates automatically when a new alarm is activated.

Important
An active alarm is visible only if you have access to the application which generated the alarm.

Click the contextual menu (three vertical dots) in the header of the widget to access options specific to this widget. These include:

  • Expand to Tab—Expand this widget into a maximized tab to show more information and options.
  • Edit—Edit the name of this widget.
Important
For Genesys Administrator Extension to monitor the system, Management Layer components must be deployed in the system, and Genesys Administrator Extension must be deployed with connections to the Solution Control Server. For detailed instructions, see the Management Framework Deployment Guide.

Each Alarm in the list displays one of the following status:

  • Critical
  • Major
  • Minor
  • Unknown

Click Expand to Tab to change this widget into a tab. In the Alarms tab, you can perform the following action:

[+] Click to show section

Troubleshooting Alarms Viewing

If an event that is configured to generate an alarm does not result in an alarm, verify that:

  • The corresponding Alarm Condition is configured correctly.
  • The corresponding log event was generated. To verify this, check whether the log event appears in a local text file.
  • The Application that generates the event is configured to send its log to a network Message Server.
  • The network log output of the given Application is set to Interaction or Trace if the event is reported at either Interaction or Trace log-output level.
  • Message Server is receiving log events that the given Application generated. Check the Message Server log.
  • Solution Control Server is connected to Message Server.
  • Solution Control Server receives alarm messages from Message Server. Check the Solution Control Server log.
  • Genesys Administrator Extension is properly connected to Solution Control Server.

The Applications widget shows a list of the Applications in the system. Applications with a status of Unknown are shown at the top of the list. This widget updates automatically when the status of an Application changes. Click the contextual menu (three vertical dots) in the header of the widget to access options specific to this widget. These include:

  • Expand to Tab—Expand this widget into a maximized tab to show more information and options.
  • Edit—Edit the name of this widget.
Each Application in the list has a status, which is one of the following:

[+] Click to show section


Click Expand to Tab to change this widget into a tab. In the Applications tab, you can perform the following actions:

Start

[+] Click to show section

Stop

[+] Click to show section

Force Stop

[+] Click to show section

Switch Mode

[+] Click to show section
Tip
You can also start and stop applications by clicking on the status name in the Applications tab. For example, if an application has a status of Started and you click the status name, the application attempts to stop. Likewise, if an application has a status of Stopped and you click the status name, the application attempts to start.

The Hosts widget shows a list of Hosts in your environment. This list updates automatically when the status of a Host changes. Click the contextual menu (three vertical dots) in the header of the widget to access options specific to this widget. These include:

  • Expand to Tab—Expand this widget into a maximized tab to show more information and options.
  • Edit—Edit the name of this widget.
Each Host in the list has a status, which is one of the following:

[+] Click to show section


Click Expand to Tab to change this widget into a tab. In the Hosts tab, you can perform the following action:

View Host Statistics

[+] Click to show section

The Solutions widget shows a list of Solutions in your environment. This list updates automatically when the status of a Solution changes. Click the contextual menu (three vertical dots) in the header of the widget to access options specific to this widget. These include:

  • Expand to Tab—Expand this widget into a maximized tab to show more information and options.
  • Edit—Edit the name of this widget.
Each Solution in the list has a status, which is one of the following:

[+] Click to show section


Click Expand to Tab to change this widget into a tab. In the Solutions tab, you can perform the following actions:

Start

[+] Click to show section

Stop

[+] Click to show section

Force Stop

[+] Click to show section
Tip
You can also start and stop solutions by clicking on the status name in the Solutions tab. For example, if a solution has a status of Started and you click the status name, the solution attempts to stop. Likewise, if a solution has a status of Stopped and you click the status name, the solution attempts to start.
This page was last modified on August 1, 2014, at 09:53.

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