DNs are communication devices, uniquely identified by their directory numbers (DNs), where customer interactions (for example, telephone calls or e-mails) reside and are handled.
Because most types of DNs represent the actual devices of the telephone system, their specification in the Configuration Database must always correspond to their Switch settings. Remember that Genesys Administrator Extension has no way of verifying this correspondence.
As a general rule, changes made to DN configurations in the Configuration Database must always follow the changes made to DNs within the telephone system, and never the other way around.
The DNs list shows the DNs that are in your environment. It is sorted in a hierarchy by Tenants, configuration units, sites, and folders. To view objects by a particular hierarchy, select the hierarchy type in the drop-down menu above the list.
- The Switches list displays when you select DNs in Configuration Manager. To access the DNs list, you must first select a Switch object and then a DN folder.
- DNs that are disabled appear grayed out in the list.
Configuration Manager respects tenancy permission settings. You can access only those objects that you have been granted permissions and privileges to access.
You can filter the contents of this list in two ways:
- Type the name or partial name of an object in the Quick Filter field.
- Click the cube icon to open the Tenant Directory filter panel. In this panel, click the Tenant that you want to select. Use the Quick Filter field in this panel to filter the Tenant list.
You can sort the items in the list by clicking a column head. Clicking a column head a second time reverses the sort order. You can add or remove columns by clicking Select Columns.
Click Group By to group objects by various criteria.
To select or de-select multiple objects at once, click Select.
To create a new DN object, click New. To view or edit details of an existing object, click on the name of the object, or click the check box beside an object and click Edit. To delete one or more objects, click the check box beside the object(s) in the list and click Delete. You can also delete individual objects by clicking on the object and then clicking Delete.
Otherwise, click More to perform the following tasks:
- Clone—Copy a DN.
- Move To—Move a DN to another hierarchical structure.
- Enable or disable DNs.
- Create a folder, configuration unit, or site. See Object Hierarchy for more information.
|Access Resource||A Switch access resource to be used in a multi-site environment for external routing.|
|ACD Position||An extension designated for customer interactions only.|
|ACD Queue|| A device in a Switch, typically associated with a number of targets, where customer interactions wait while the control system is
looking for an available target.
|Call Processing Port||An extension connected to a call-processing equipment port.|
|Chat||A Chat address.|
|CoBrowse||A Co-Browse address.|
|Communication DN||A virtual device that applications use to communicate with each other through the User Event mechanism.|
|E-mail Address||An e-mail address.|
|Extension||A regular extension line.|
|External Routing Point||An ISCC (Inter Server Call Control) resource dedicated to supporting the external routing and call overflow functions.|
|Fax||An extension connected to a fax machine.|
|Mixed||An extension line that can be used as both an Extension and an ACD Position.|
|Mobile Station||A mobile station.|
|Modem||An extension connected to data communication equipment.|
|Music Port||A music source.|
|Network Destination||A destination number in network routing.|
|Routing Point||A device in a Switch, not associated with any particular target, where customer interactions wait while a routing application is making routing decisions.|
|Routing Queue||A telephony device that can be used as both a Routing Point and an ACD Queue.|
|Service Number||A service number used as a Routing Point in network routing.|
|Tie Line||A direct communication channel between two Switches of a private telephone network.|
|Tie Line Group||A group of tie lines forming one route.|
|Trunk||A communication channel between the public telephone network and a private telephone network.|
|Trunk Group||A group of trunks forming one route.|
|Video over IP Port||A video channel.|
|Virtual Queue||A virtual device, created and maintained by the switch, with activity identical to an ACD Queue.|
|Virtual Routing Point||A virtual device, created and maintained by the switch, with activity identical to a Routing Point.|
|Voice Mail||A voice mail channel.|
|Voice over IP Port||A Voice over IP (VoIP) Port.|
|Voice over IP Service||A VoIP Service.|
|Voice Treatment Port||An extension connected to an electronic audio equipment port (for example, IVR).|
|Workflow||A Workflow resource.|