DN Groups are logical groupings of DNs. You can use DN Groups in network-level routing algorithms and in some types of statistics. To determine if you need to set up DN Groups, refer to your solution-specific documentation.
When you are specifying a DN Group, remember that the DNs in each DN Group must have the same telephony event model.
Although a DN Group can contain DNs that belong to a number of different Switches, you can receive correct statistical information about this DN Group only if the reporting applications connect to the servers associated with those Switches.
The DN Groups list shows the DN Groups that are in your environment. It is sorted in a hierarchy by Tenants, configuration units, sites, and folders. To view objects by a particular hierarchy, select the hierarchy type in the drop-down menu above the list.
Configuration Manager respects tenancy permission settings. You can access only those objects that you have been granted permissions and privileges to access.
You can filter the contents of this list in two ways:
- Type the name or partial name of an object in the Quick Filter field.
- Click the cube icon to open the Tenant Directory filter panel. In this panel, click the Tenant that you want to select. Use the Quick Filter field in this panel to filter the Tenant list.
You can sort the items in the list by clicking a column head. Clicking a column head a second time reverses the sort order. You can add or remove columns by clicking Select Columns.
To select or de-select multiple objects at once, click Select.
To create a new DN Group object, click New. To view or edit details of an existing object, click on the name of the object, or click the check box beside an object and click Edit. To delete one or more objects, click the check box beside the object(s) in the list and click Delete. You can also delete individual objects by clicking on the object and then clicking Delete.
Otherwise, click More to perform the following tasks:
- Clone—Copy a DN Group.
- Move To—Move a DN Group to another hierarchical structure.
- Enable or disable DN Groups.
- Create a folder, configuration unit, or site. See Object Hierarchy for more information.
The following are DN Group types and types of DNs that you can include in a group:
|DN Group Type||Compatible DN Types|
|ACD Queues||ACD Queue, Routing Queue, and Virtual Queue|
|Network Ports||Network Destination|
|Routing Points||Routing Point, External Routing Point, Routing Queue, and Virtual Routing Point|
|Service Numbers||Service Number|
|Single Ports||Extension, ACD Position, Call Processing Port, Music Port, Communication DN, E-mail Address, Modem, Fax, Chat, CoBrowse, Voice over IP Port, Video over IP Port, Voice Treatment Port, and Voice Mail|