Jump to: navigation, search

 

Procedure: Creating DN Objects


Steps

  1. Click the Switch object in which you wish to create a DN.
  2. Click the DN folder in which you wish to create a DN.
  3. Click New.
  4. Enter the following information. For some fields, you can either enter the name of a value or click Browse to select a value from a list:
    • Number—A directory number assigned to this DN within the Switch. You must specify a value for this property, and that value must be unique within the Switch for all DN types except the Destination Label type. Once you set the value, you cannot change it. Genesys Administrator Extension does not verify the correspondence between the numbers assigned to DNs and the switch's numbering plan defined by the DN Range property of the Switch. If, according to T-Server specifications, such correspondence is important in an environment, make sure that the specified DN Range covers all DN numbers that are defined within the Switch in question.
    • Type—The type of the DN. Once you set the value, you cannot change it.
    • Switch—The Switch to which this DN belongs. You must specify a value for this property. Once you set the value, you cannot change it.
    • Association—An entity permanently associated with this DN (for example, an IVR port number, channel name, or access number). For DNs of External Routing Point type, this number may be required to substitute for the actual DN directory number and may be used when placing calls to this routing point from another Switch.
    • Register—Indicates whether T-Server must register this DN within the Switch. You must specify a value for this property. From the drop-down menu, select one of the following values:
      • False—T-Server should never register the DN in question on the Switch, but process it locally.
      • True—T-Server should always register the DN on the Switch during T-Server startup or reconnection.
      • On-Demand—T-Server should register the DN only when a T-Server client requests the registration. Consult T-Server documentation for more information.
      • Warning
      The last two values force T-Server to register this DN regardless of whether it is enabled or disabled.
    • Alias—An alternative name for this DN. You must specify a value for this property if the DN is used as a target in routing instructions. If you specify this value, it must be unique within the Configuration Database (in an enterprise environment) or within the Tenant (in a multi-tenant environment).
    • Route Type—The type of routing that applies to this DN. You must specify a value for this property.
    • DN Group—The DN Group to which this DN belongs.
    • Override—Value to use as the override instead of the number or name value for accessing this DN in certain types of routing. You must specify an override value, and it must be unique within the Switch.
      • Important
      To specify a value in the Override field, you must ensure the Use Override check box is checked.
    • Login ID—The login identifier used to activate this DN. Some types of switching systems require that the login code used to activate a particular DN be permanently associated with this DN. In that case, the Login ID may be applicable to the following types of DNs: ACD Position, Extension, Voice Treatment Port, Voice Mail, or Mixed.
    • Switch-specific Type—An integer that corresponds to a combination of switch-specific settings for this DN. It identifies the device type (for example, Extension, ACD Position, or Trunk) for each switch (PBX) that T-Server supports. It is unique for each switch/DN/T-Server configuration. In essence, it provides a cross-reference for DN Types between T-Server and PBX. You must specify a value for this property, and it must be 1 or greater. For more information, refer to the Framework T-Server Deployment Guide for your particular T-Server.
    • Number of Trunks—The number of trunks associated with this DN. It applies only if the Type property has a Network Destination value. The default value is 0.
    • Tenant—In a multi-Tenant environment, the Tenant to which this object belongs. This value is automatically set to the Tenant that was specified in the Tenant Directory field in the object list.
    • State Enabled—If selected, indicates that the object is in regular operating condition and can be used without any restrictions.
  5. Click Save.

Places

A Place is a location that has one or more DNs operated by a single agent.

You configure Places and assign individual DNs to them in order to monitor performance and availability of Agents, Agent Groups, and Place Groups, and to provide this information to call-processing applications.

A typical Agent Place consists of two DNs: one DN that an Agent uses to take customer calls, and one DN that the Agent uses to make consultation calls and transfers.

If you are using the multimedia options of the Genesys products, Places may need to be equipped with DNs of other types, such as an e-mail address.

The Places list shows the Places that are in your environment. It is sorted in a hierarchy by Tenants, configuration units, sites, and folders. To view objects by a particular hierarchy, select the hierarchy type in the drop-down menu above the list.

Important
Places that are disabled appear grayed out in the list.

Configuration Manager respects tenancy permission settings. You can access only those objects that you have been granted permissions and privileges to access.

You can filter the contents of this list in two ways:

  • Type the name or partial name of an object in the Quick Filter field.
  • Click the cube icon to open the Tenant Directory filter panel. In this panel, click the Tenant that you want to select. Use the Quick Filter field in this panel to filter the Tenant list.

You can sort the items in the list by clicking a column head. Clicking a column head a second time reverses the sort order.

To select or de-select multiple objects at once, click Select.

To create a new Place object, click New. To view or edit details of an existing object, click on the name of the object, or click the check-box beside an object and click Edit. To delete one or more objects, click the check-box beside the object(s) in the list and click Delete. You can also delete individual objects by clicking on the object and then clicking Delete.

Important
When you delete a Place, it is removed from the Configuration Database and from any Place Group of which it is a member. If you want to remove the Place from a Place Group of which it is a member, but leave it in the Configuration Database and available for membership in another Place Group, remove the Place from the Place Group.

Otherwise, click More to perform the following tasks:

  • Clone—Copy a Place.
  • Move To—Move a Place to another hierarchical structure.
  • Enable or disable Places.
  • Create a folder, configuration unit, or site. See Object Hierarchy for more information.

Click on the name of a Place to view additional information about the object. You can also set options and permissions, and view dependencies.


Procedure: Creating Place Objects


Steps

  1. Click New.
  2. Enter the following information. For some fields, you can either enter the name of a value or click Browse to select a value from a list:
    • Name—The name of this Place. You must specify a value for this property, and that value must be unique within the Configuration Database (in an enterprise environment) or within the Tenant (in a multi-tenant environment).
    • Capacity Rule—The Capacity Rule Script associated with this Place.
    • Cost Contract—The Cost Contract associated with this Place.
    • Site—The Site with which the Capacity Rule and/or Cost Contract is associated. If the Capacity Rule or Cost Contract are associated with a Site, this field is set to that Site.
    • Tenant—In a multi-tenant environment, the Tenant to which this object belongs. This value is automatically set to the Tenant that was specified in the Tenant Directory field in the object list.
    • State Enabled—If selected, indicates that the object is in regular operating condition and can be used without any restrictions.
  3. In the DNs tab, click Add to add a DN. In the pop-up window, you can create a new object by clicking New.
  4. Perform one of the following actions after you have added a DN to the Place:
    • Click Save to accept the changes and return to the object list.
    • Click Apply to accept the changes and remain in the tab.
    • Click Cancel to discard the changes.
  5. Click Save.

Related Links

This page was last edited on July 17, 2020, at 15:59.
Comments or questions about this documentation? Contact us for support!