Parameter Groups

Parameter Groups are sets of Operational Parameters that are associated with a Routing Strategy. They are deployed as Parameter Group Templates by the Service Provider to the tenant. The tenant administrator then assigns values to the Operational Parameters in the Parameter Group. When the URS application executes a Routing Strategy, the values of the Operational Parameters in the associated Parameter Group are incorporated into the call flow.

This screen displays a list of all Parameter Groups for which the tenant that is associated with the logged-in user is associated, and for which you have the required role privileges to view. To refresh the list at any time, click Refresh.

You can filter the contents of this list in several ways:

• Type the name or partial name of the Parameter Group, Parameter Group Template, Flag, or Tenant in the Quick Filter field.
• Click the Tenant Filter button (the icon with the circle and horizontal bar) to open the Tenant filter panel. In this panel, click the checkbox(es) beside the tenants that you want to select. Use the Quick Filter field in this panel to filter the tenant list.
• You can sort the Parameter Groups in the list by clicking on a column head. Clicking a column head a second time reverses the sort order.

You can peform the following tasks in this screen:

• Set or modify the values of the Operational Parameters in the Parameter Group
• Change the template that a Parameter Group uses to another Template as its basis
• Delete a Parameter Group

Setting and Modifying Values in Parameter Groups

The Operational Values in Parameter Groups might be assigned default values. It is the responsibility of the tenant administrator, or someone with the appropriate role privileges, to assign values to these Operational Parameters that are applicable to the tenant.

1. In the header, go to Menu > Operational Parameters > Parameter Groups.
2. On the Parameter Group List screen, select the Parameter Group that you want to modify.
3. On the Parameters panel that is displayed to the right of the Parameters Group List screen, enter or modify values for each of the Operational Parameters, as required.
4. Click Save to save the changes, or click Cancel to cancel the changes and leave the Parameter Group unchanged.

Changing the Parameter Group Template of a Parameter Group

You can change the Parameters that are associated with a Parameter Group and which designated applications the group uses. This cannot be done directly in the Parameter Group, nor in the Parameter Group Template that was used to deploy the Parameter Group.

1. Create a new Parameter Group Template by copying the current Parameter Group Template of the Parameter Group that you want to change. Select the Parameter Group Template.
2. Click Copy.
3. In the Copy Wizard panel that is displayed to the right, modify the name, description, and parameters as you require.
4. Click Finish.
5. Click Close.
6. (Optional) To change the set of designated applications of the new Parameter Group Template, open it and add/remove designated applications to/from the Parameter Group Template.
7. Change the Parameter Group Template of the Parameter Group to that new Parameter Group Template. Select the Paramter Group in the Parameter Group List.
8. In the <Parameter Group name> panel that is displayed to the right, click Change Template.
9. In the Change Template panel that is displayed to the right, select the new Parameter Group Template from the Targeted Parameter Group Template field.
10. Click Next.
11. Review the Summary in the Change Template panel.
12. Click Finish.
13. Click Close.

If the existing parameters and/or the designated applications are in the new Parameter Group Template that you want to change them to, then they will be reused. The following content is removed from the changed Paramter Group:

• Parameters that are not in the new Parameter Group Template to which you want to change
• Designated Applications that are not in the new Parameter Group Template to which you want to change

The transaction object that represents the Parameter Group is updated with new parameter set.

Deleting Parameter Groups

When you delete a Parameter Group from the database, the Parameter Group Template and its Operational Parameters are not removed from the database. Likewise, the Routing Strategy with which it is associated is not deleted. The main impact of this action is that when URS executes this Routing Strategy for this Tenant, the Operational Parameter values in the Group will not be incorporated in the call flow.

1. In the header, go to Menu > Operational Parameters > Parameter Groups.
2. On the Parameter Group List screen, select the Parameter Group that you want to delete.
3. On the <Parameter Group name> panel that is displayed to the right of the Parameter Group List panel, click Delete.
4. In the Confirm Deletion dialog box, do one of the following:
   1. To remove the Parameter Group from the database, click OK.
   2. To keep the Parameter Group and not remove it from the database, click Cancel.