Parameters

Operational Parameters are parameters used to customize Routing Strategies. In Operational Parameter Management, the Service Provider defines Operational Parameters and groups them into Parameter Group Templates. Tenants to whom the Parameter Group Templates are subsequently deployed customize the values of the Operational Parameters, which are then read by a Routing Strategy and incorporated into the call flow.

This screen displays a list of all defined Operational Parameters for which you have the required role privileges to view. To refresh the list at any time, click Refresh. Click an Operational Parameter in the list. Its properties, including its type, is displayed to the right of the list.

You can filter the contents of this list in several ways:

• Type the name or partial name of the Parameter, Key, Type, or Tenant in the Quick Filter field.
• Click the Tenant Filter button (the icon with the circle and horizontal bar) to open the Tenant filter panel. In this panel, click the checkbox(es) beside the tenants that you want to select. Use the Quick Filter field in this panel to filter the tenant list.
• You can sort the Parameter in the list by clicking on a column head. Clicking a column head a second time reverses the sort order.

You can perform the following tasks in this screen:

• Define new parameters
• Modify parameters
• Delete parameters

Defining Operational Parameters

Normally, the Service Provider defines new operational parameters. Tenant administrators can also define their own, but these can be added only to Parameter Group Templates in the same tenant.

1. In the header, go to Menu > Operational Parameters > Parameters.
2. On the Parameter List panel, click New.
3. On the New panel that is displayed to the right of the Parameter List panel, define the properties of the new parameter.
4. Do one of the following:
   1. To save the new parameter, click Save.
   2. To cancel the new parameter and not save it in the database, click Cancel.

Modifying Operational Parameters

Note: Follow the instructions in this topic to modify any property of an Operational Parameter except Value. To set or change the actual value of an Operational Parameter in a Parameter Groups, see the topic Setting and Modifying Values in Parameter Groups.

When you modify an Operational Parameter, the changes are propagated to any Parameter Group Templates that contain the modified parameter. However, the changes are not propagated to any deployed Parameter Groups.

1. In the header, go to Menu > Operational Parameters > Parameters.
2. On the Parameter List panel, select the parameter that you want to modify.
3. On the <parameter name> panel that is displayed to the right of the Parameter List panel, modify the properties of the parameter, as required.
4. Click Save to save your changes, or click Cancel to leave the parameter unchanged.

Deleting Operational Parameters

You can delete only Operational Parameters that are not assigned to Parameter Group Templates.

1. In the header, go to Menu > Operational Parameters > Parameters.
2. On the Parameter List panel, select the parameter that you want to delete.
3. On the <parameter name> panel that is displayed to the right of the Parameter List panel, click Delete.
4. In the Confirm Deletion dialog box, do one of the following:
   1. To remove the Operational Parameter from the database, click OK.
   2. To keep the Operational Parameter and not remove it from the database, click Cancel.