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Solution Package Definitions (SPDs)

The Solution Package Definition (SPD) screen displays a list of all Solution Definition files for which you have the required role privileges to view. To refresh the list at any time, click Refresh. Click a Solution Definition in the list, and the Details panel is displayed to the right of the list. Actions that are available for each Solution Definition are applied from the Details panel.

You can filter the contents of this list in several ways:

  • Type the name or partial name of the Solution Definition, Version, Deployable, or Tenant in the Quick Filter field.
  • Click the Tenant Filter button (the icon with the circle and horizontal bar) to open the Tenant filter panel. In this panel, click the checkbox(es) beside the tenants that you want to select. Use the Quick Filter field in this panel to filter the tenant list.
  • You can sort the Solution Definitions in the list by clicking on a column head. Clicking a column head a second time reverses the sort order.

Properties of Solution Definition Files

A Solution Definition file consists of a Solution Definition file that defines the Genesys component installation packages (IPs) that are required to provide the service, and how they are to be deployed and configured.

The IPs that are deployed as part of the solution are the actual software that provide the solution.

Solution Definitions

A Solution Definition is an XML file that describes what is being deployed, how the deployment is to be executed, as well as any necessary pre- and post-installation procedures.

The Hosted Provider Edition software CD includes four Service Package Definitions for use by Genesys Administrator Extension. They are for the basic deployment of four services: eServices, Inbound Voice, Outbound Voice, and Workforce Management. These files are located in the following folder:


This page was last modified on December 27, 2012, at 08:39.


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