Parameter Groups

Parameter Groups are sets of Parameters that are associated with a Routing Strategy. They are deployed as Parameter Group Templates by the Service Provider to the Tenant. The Tenant administrator then assigns values to the Parameters in the Parameter Group. When the URS application executes a Routing Strategy, the values of the Parameters in the associated Parameter Group are incorporated into the call flow.

Access to each Parameter Group is based on the access control settings of the Configuration Transaction object. The following are general guidelines:

• If a user has Update permission to the Transactions folder, where the related Configuration Transaction object will be saved, the user can create a new Parameter Group.
• If a user has Read permission to the related Configuration Transaction object, the user can view the Parameter Group.
• If a user has Update permission to the related Configuration Transaction object, the user can save the Parameter Group.
• If a user has Delete permission to the related Configuration Transaction object, the user can delete the Parameter Group.

Viewing Parameter Groups

This screen, viewable only if you have the required role privileges, displays a list of all Parameter Groups to which the logged-in user has access. To refresh the list at any time, click Refresh.

If you are using GAX 8.5.220 or earlier, all Parameter Groups in the Tenant are displayed, subject to your access privileges to that Tenant. Starting in GAX 8.5.230, the list appears as a hierarchical tree of folders of Tenants, Configuration Units, and Folders to which the corresponding Parameter Group Templates were deployed, and for which you have access in Configuration Server. Therefore, you might not see all of the Parameter Groups in a Tenant, only those in Folders to which you have access.

To sort the list, click a column header. Click the header a second time to reverse the sort order.

To filter the list:

• Type the name or partial name of an object in the Quick Filter field.
• Click Tenant Filter to open the Tenant filter panel. In this panel, click the checkboxes beside the tenants that you want to select. Use the Quick Filter field in this panel to filter the tenant list.

Click the name of a Parameter Group to display more information about the Parameter Group in a new panel that opens to the right. Users can click Access Control to change the permissions for the Parameter Group, provided that they have Update permission for the object.

Working with Parameter Groups

You can perform the following tasks in this screen:

• Set or modify the values of the Parameters in the Parameter Group
• Change the template that a Parameter Group uses to another Template as its basis
• Delete a Parameter Group

Set or Modify Values

The Parameters in Parameter Groups might be assigned default values. It is the responsibility of the Tenant administrator, or someone with the appropriate role privileges, to assign values to these Parameters that are applicable to the Tenant.

[+] Show steps

1. On the Parameter Group List screen, select the Parameter Group that you want to modify.
2. On the Parameters panel that is displayed to the right of the Parameters Group List screen, enter or modify values for each of the Parameters, as required.
3. Click Save to save the changes, or click Cancel to cancel the changes and leave the Parameter Group unchanged.

Important

It is possible to modify values of Parameter Groups from applications other than GAX (for example, Genesys Administrator or the Configuration Layer). When this occurs, a message appears on the Parameter Group details panel to alert you that the Parameter Group is out of synchronization. You are asked to choose a value from one of the following options:

• Value from Database——The value stored in the Genesys Administrator Extension database will be used.
• Value from Transaction Object—The external value will be used.

Click Save to synchronize the Parameter Group.

Change the Template

You can change the Parameters that are associated with a Parameter Group and which designated applications the group uses. This cannot be done directly in the Parameter Group, nor in the Parameter Group Template that was used to deploy the Parameter Group.

[+] Show steps

1. Create a new Parameter Group Template by copying the current Parameter Group Template of the Parameter Group that you want to change. Select the Parameter Group Template.
2. In the <Parameter Group name> panel that is displayed to the right, click Change Template.
3. In the Change Template panel that is displayed to the right, select the new Parameter Group Template from the Targeted Parameter Group Template field.
4. Click Next.
5. Review the Summary in the Change Template panel.
6. Click Finish.
7. Click Close.

If the existing Parameters and/or the designated applications are in the new Parameter Group Template that you want to change them to, then they will be reused. The following content is removed from the changed Parameter Group:

• Parameters that are not in the new Parameter Group Template to which you want to change
• Designated Applications that are not in the new Parameter Group Template to which you want to change

The transaction object that represents the Parameter Group is updated with the new parameter set.

Delete a Parameter Group

When you delete a Parameter Group from the database, the Parameter Group Template and its Parameters are not removed from the database. Likewise, the Routing Strategy with which it is associated is not deleted. The main impact of this action is that when URS executes this Routing Strategy for this Tenant, the Parameter values in the Group will not be incorporated in the call flow.

[+] Show steps

1. On the Parameter Group List screen, select the Parameter Group that you want to delete.
2. On the <Parameter Group name> panel that is displayed to the right of the Parameter Group List panel, click Delete.
3. In the Confirm Deletion dialog box, do one of the following:
   1. To remove the Parameter Group from the database, click OK.
   2. To keep the Parameter Group and not remove it from the database, click Cancel.