Services Layer
Functionality
The Services Layer provides:
- Conversion of events related to management of single interactions into statistical data, which is then used for interaction processing and contact center reporting.
Architecture
Stat Server tracks real-time states of interaction management resources and collects statistics about contact center performance. Genesys solutions use the statistical data to more intelligently manage real-time interactions. Through Genesys Reporting, you can use the data to generate real-time and historical contact center reports.
This page was last edited on May 8, 2018, at 18:22.
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