Framework Database Connectivity Reference Guide

Published: June 8, 2018

9.x

This version of the Database Connectivity Reference Guide applies to Management Framework that is part of 9.0. For releases of Management Framework prior to August 22, 2017, see the Management Framework home page.

This guide describes the concepts and procedures relevant to how Genesys software connects to databases.

Overview

• Databases in Genesys
• Database connectivity prior to release 8.5
• Database Access Points
• Databases in multi-language environments
• Failure of database access functionality in Genesys servers

Environment Settings

• General recommendations
• Oracle databases
• PostgreSQL databases
• IBM DB2 databases
• Microsoft SQL Server databases

Database Access Points

• Configuring a DAP
• Using DAPs

FAQs and Troubleshooting

• Frequently Asked Questions
• Troubleshooting