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IBM DB2 Databases

You must make DB2 client software accessible in the environment where the Genesys application is running. Genesys uses IBM DB2 9.7 client software to access all supported versions of DB2.

Using IBM DB2 Client Software

Vendor client software must be in the folder specified in the environment variable PATH (for Windows), LIBPATH (for AIX), or LD_LIBRARY_PATH (for Linux and Solaris).

You must set the DB2INSTANCE and INSTHOME environment variables for the DB client for DB2. For more information, refer to DB2 documentation.

Using DB2 Databases with National Languages

Single Language Deployment

You must create all DB2 databases using the same character set, such as ISO-8859-1, as provided in the following table. You must select an encoding that matches Microsoft Windows Operating System default encoding for the selected language so applications, like Interaction Routing Designer, display data correctly.

Category Encoding Codepage
ASCII iso-8859-1 819
ibm-1252 1252
iso-8859-2 912
iso-8859-5 915
iso-8859-6 1089
iso-8859-7 813
iso-8859-8 916
iso-8859-9 920
MBCS gb2312 1386
ibm-932, shift_jis78 932
Shift_JIS 943
IBM-eucCN 1383
ibm-1388 1388
IBM-eucJP, EUC-JP 954, 33722
ibm-930 930
ibm-939 939
ibm-1390 1390
ibm-1399 1399
ibm-5026 5026
ibm-5035 5035
euc-tw, IBM-eucTW 964
ibm-937 937
euc-kr, IBM-eucKR 970
big5 950

For more information about encoding and DB2 codepages, see IBM documentation here.

Multiple Languages Deployment

For a DB2 database to store multiple languages, it must be created using the UTF-8 codeset. In addition, the DB2 server must be configured with a bufferpool of at least 8KB page size, and a tablespace that uses that bufferpool. Use the following commands:

db2 create bufferpool bp8k pagesize 8K
db2 create tablespace data pagesize 8K bufferpool bp8K

On every host running a Genesys application that accesses a DB2 multi-language database, set the environment variable DB2CODEPAGE=1208.

This page was last edited on June 8, 2018, at 16:30.


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