Selecting a Routing Type

CSTA Connector provides the following two types of routing functionality:

• Non-supervised routing in CSTA Connector always invokes the BroadWorks RoutePointBlindTransferRequest request for routing from BroadWorks Routing Points.
• Supervised routing uses the RoutePointDistributeCallRequest request for BroadWorks agents as routing targets.

The RoutePointDistribute request offers additional switch functionality for routed calls and customer requests to enable the use of RoutePointDistributeCallRequest requests for non-supervised routing.