Call Recording

Call recording provides the functionality to digitally record calls on a requested connection.

CSTA Connector supports the CSTA RecordMessage request that can be invoked on the behalf of the BroadWorks user. For a successful service invocation, Call Recording On Demand should be enabled for the BroadWorks user. If a recording request is successful, CSTA Connector distributes the CSTA Record event. The CSTA Stop event is generated when the device with the active recording leaves the call.

If a conference call recording is requested, CSTA Connector internally initiates a call recording for all BroadWorks calls that are included in the conference call —usually the number of parties in the conference call minus one.

See, BroadWorks Events for more information on the Record and Stop events.

Known Limitations:

• CSTA Connector for BroadSoft BroadWorks does not support the stop operation for Call Recording.
• CSTA Connector for BroadSoft BroadWorks does not report the unconditional recording for users when Call Recording Always is provisioned.
• CSTA Connector for BroadSoft BroadWorks does not support the Query Call Recording functionality on startup.