BroadWorks Requests
The following tables represent the supported BroadWorks requests:
Call Requests
| BroadWorks CTI | CSTA | Comments |
|---|---|---|
|
BlindTransferRequest |
Single Step Transfer Call |
|
|
CallRecordRequest |
Record Message |
Initiates On Demand Call recording. |
|
ConferenceAddParticipantRequest |
Conference Call |
|
|
ConferenceHoldRequest |
Hold Call |
|
|
ConferenceReleaseRequest |
Clear Call |
|
|
ConferenceRetrieveRequest |
Retrieve Call |
|
|
ConferenceStartRequest |
Conference Call |
|
|
ConsultativeTransferRequest |
Transfer Call |
|
|
DialRequest |
Make Call, Consultation Call |
|
|
DirectedCallPickupRequest |
Directed PickUp Call |
|
|
DirectedCallPickupWithBargeInRequest |
Join Call |
With the BargeIn Extensions attribute. |
|
EscalateToSupervisorRequest |
Consultation Call |
Agent request |
|
EmergencyCallToSupervisorRequest |
Single Step Conference Call |
Agent request |
|
GetACDRequest |
Snapshot Device |
ACD request |
|
GetRoutePointRequest |
Snapshot Device |
Routing Point request |
|
GetRoutePointStateRequest |
GetRoutingMode |
Routing Point request |
|
HoldRequest |
Hold Call |
|
|
ModifyRoutePointStateRequest |
SetRoutingMode |
Routing Point request |
|
MonitorCallRequest |
Join Call |
|
|
MonitorNextCallRequest |
Make Connection |
|
|
MuteTransferRequest |
Consultation Call |
Private MuteTransfer Extensions attribute in request. |
|
ReconnectRequest |
Reconnect Call |
|
|
ReleaseRequest |
Clear Connection |
|
|
RetrieveCallIdInfoListRequest |
Snapshot Device |
|
|
RoutePointBounceCallRequest |
Route Reject / Re-Route |
Routing Point request |
|
RoutePointBlindTransferRequest |
Routing Select |
Routing Point request |
|
RoutePointDistributeCallRequest |
Route Select |
Routing Point request (CSTA Extensions attribute) |
|
RoutePointFailCallRequest |
Route End |
Routing Point request |
|
RoutePointOutgoingDialRequest |
Make Predictive Call |
Routing Point request |
|
RoutePointReleaseCallRequest |
Route Reject |
Routing Point request |
|
TalkRequest |
Answer Call, Retrieve Call, Alternate Call |
|
|
TransmitDTMFRequest |
Generate Digits |
|
Device Requests
| BroadWorks CTI | CSTA | Comments |
|---|---|---|
|
GetCallForwardingAlwaysRequest |
Get Forwarding |
|
|
GetCallForwardingBusyRequest |
Get Forwarding |
|
|
GetCallForwardingNoAnswerRequest |
Get Forwarding |
|
|
GetDoNotDisturbRequest |
Get Do Not Disturb (DND) |
|
|
GetHotelingGuestRequest |
Escape service |
|
|
GetHotelingHostListRequest |
N/A |
Internal Connector service |
|
ModifyCallForwardingAlwaysRequest |
Set Forwarding |
|
|
ModifyCallForwardingBusyRequest |
Set Forwarding |
|
|
ModifyCallForwardingNoAnswerRequest |
Set Forwarding |
|
|
ModifyDoNotDisturbRequest |
Set Do Not Disturb (DND) |
|
|
ModifyHotelingGuestRequest |
Set Agent State or Escape Service |
|
|
SetAgentStateRequest |
Set Agent State |
|
|
TagDispositionCodeRequest |
Escape service |
|
|
TagDispositionCodeToCallIdRequest |
Escape Service |
|
Media Requests
| BroadWorks CTI | CSTA |
|---|---|
|
RoutePointPlayBusyRequest |
Play Message |
|
RoutePointPlayMOHRequest |
Play Message |
|
RoutePointPlayRingbackRequest |
Play Message |
|
RoutePointPlaySilenceRequest |
Play Message, StartDataCollection |
|
RoutePointPlayTreatmentRequest |
Play Message, StartDataCollection |
System Requests
| BroadWorks CTI | CSTA | Comments |
|---|---|---|
|
AddChannelRequest |
Not required |
Internal Connector service |
|
AddEnterpriseGroupSubscriptionRequest |
Not required |
|
|
AddEnterpriseSubscriptionRequest |
Not required |
|
|
AddServiceProviderGroupSubscriptionRequest |
Not required |
|
|
AddServiceProviderSubscriptionRequest |
Not required |
|
|
AddSystemSubscriptionRequest |
Not required |
|
|
AddUserSubscriptionRequest |
Start Monitor |
|
|
DeleteChannelRequest |
Not required |
Internal Connector service |
|
DeleteSubscriptionRequest |
Stop Monitor |
Internal Connector service |
|
GetApplicationControllerStateRequest |
Not requested |
Internal Connector KPL service |
|
GetChannelSetRequest |
Not required |
Internal Connector service |
|
GetSingleSubscriptionRequest |
Not required |
Internal Connector service |
|
GetSubscriptionsRequest |
Not required |
Internal Connector service |
|
SetApplicationControllerStateRequest |
Route Register |
|
|
UpdateChannelRequest |
Not required |
Internal Connector service |
|
UpdateSubscriptionRequest |
Not required |
Internal Connector service |