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BroadWorks Requests

The following tables represent the supported BroadWorks requests:

Call Requests

BroadWorks CTI CSTA Comments

BlindTransferRequest

Single Step Transfer Call

 

CallRecordRequest

Record Message

Initiates On Demand Call recording.

ConferenceAddParticipantRequest

Conference Call

 

ConferenceHoldRequest

Hold Call

 

ConferenceReleaseRequest

Clear Call

 

ConferenceRetrieveRequest

Retrieve Call

 

ConferenceStartRequest

Conference Call

 

ConsultativeTransferRequest

Transfer Call

 

DialRequest

Make Call, Consultation Call

 

DirectedCallPickupRequest

Directed PickUp Call

 

DirectedCallPickupWithBargeInRequest

Join Call

With the BargeIn Extensions attribute.

EscalateToSupervisorRequest

Consultation Call

Agent request

EmergencyCallToSupervisorRequest

Single Step Conference Call

Agent request

GetACDRequest

Snapshot Device

ACD request

GetRoutePointRequest

Snapshot Device

Routing Point request

GetRoutePointStateRequest

GetRoutingMode

Routing Point request

HoldRequest

Hold Call

 

ModifyRoutePointStateRequest

SetRoutingMode

Routing Point request

MonitorCallRequest

Join Call

 

MonitorNextCallRequest

Make Connection

 

MuteTransferRequest

Consultation Call

Private MuteTransfer Extensions attribute in request.

ReconnectRequest

Reconnect Call

 

ReleaseRequest

Clear Connection

 

RetrieveCallIdInfoListRequest

Snapshot Device

 

RoutePointBounceCallRequest

Route Reject / Re-Route

Routing Point request

RoutePointBlindTransferRequest

Routing Select

Routing Point request

RoutePointDistributeCallRequest

Route Select

Routing Point request (CSTA Extensions attribute)

RoutePointFailCallRequest

Route End

Routing Point request

RoutePointOutgoingDialRequest

Make Predictive Call

Routing Point request

RoutePointReleaseCallRequest

Route Reject

Routing Point request

TalkRequest

Answer Call, Retrieve Call, Alternate Call

 

TransmitDTMFRequest

Generate Digits

 

Device Requests

BroadWorks CTI CSTA Comments

GetCallForwardingAlwaysRequest

Get Forwarding

 

GetCallForwardingBusyRequest

Get Forwarding

 

GetCallForwardingNoAnswerRequest

Get Forwarding

 

GetDoNotDisturbRequest

Get Do Not Disturb (DND)

 

GetHotelingGuestRequest

Escape service

 

GetHotelingHostListRequest

N/A

Internal Connector service

ModifyCallForwardingAlwaysRequest

Set Forwarding

 

ModifyCallForwardingBusyRequest

Set Forwarding

 

ModifyCallForwardingNoAnswerRequest

Set Forwarding

 

ModifyDoNotDisturbRequest

Set Do Not Disturb (DND)

 

ModifyHotelingGuestRequest

Set Agent State or Escape Service

 

SetAgentStateRequest

Set Agent State

 

TagDispositionCodeRequest

Escape service

 

TagDispositionCodeToCallIdRequest

Escape Service

 

Media Requests

BroadWorks CTI CSTA

RoutePointPlayBusyRequest

Play Message

RoutePointPlayMOHRequest

Play Message

RoutePointPlayRingbackRequest

Play Message

RoutePointPlaySilenceRequest

Play Message, StartDataCollection

RoutePointPlayTreatmentRequest

Play Message, StartDataCollection

System Requests

BroadWorks CTI CSTA Comments

AddChannelRequest

Not required

Internal Connector service

AddEnterpriseGroupSubscriptionRequest

Not required

 

AddEnterpriseSubscriptionRequest

Not required

 

AddServiceProviderGroupSubscriptionRequest

Not required

 

AddServiceProviderSubscriptionRequest

Not required

 

AddSystemSubscriptionRequest

Not required

 

AddUserSubscriptionRequest

Start Monitor

 

DeleteChannelRequest

Not required

Internal Connector service

DeleteSubscriptionRequest

Stop Monitor

Internal Connector service

GetApplicationControllerStateRequest

Not requested

Internal Connector KPL service

GetChannelSetRequest

Not required

Internal Connector service

GetSingleSubscriptionRequest

Not required

Internal Connector service

GetSubscriptionsRequest

Not required

Internal Connector service

SetApplicationControllerStateRequest

Route Register

 

UpdateChannelRequest

Not required

Internal Connector service

UpdateSubscriptionRequest

Not required

Internal Connector service

This page was last edited on March 26, 2013, at 13:14.

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