This page was last edited on August 4, 2022, at 23:13.
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In Workforce Management (WFM), you'll use the Build Staffing in the Scenarios Staffing view to build staffing data for multiple activities.
To open this view, click Forecast > Scenarios. The Scenarios view opens, displaying a list of scenarios in a table. Open a scenario; You'll see the Volumes view by default. Switch to the Staffing view by clicking the drop-down menu beside the scenario's name.
When you select a Site or Business Unit (BU), you are able to build staffing for multiple activities based on the Default Forecasting Objectives that were defined for each activity type (Immediate, Deferred, Fixed-Staff).
Before using the Build Staffing wizard to build a staffing forecast for multiple activities, use the Default Forecasting Objectives to set the default forecasting objectives for each activity type (Immediate, Deferred, Fixed-Staff).
The Build Staffing wizard uses the Default Forecasting Objectives that were defined for each of the following activity types (for activities under sites and multi-site activities):
You won't be able to make changes to these values when using the wizard to build staffing for multiple activities.
To get started, select a Site or BU from the Activities list. In the scenario's Staffing view toolbar, click Build () to launch the Build Staffing wizard.