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New in this Release

This section describes the new features that were released in the 8.5.3 version of SpeechMiner.

  • New Quality Monitoring: 8.5.3 features an all new Quality Monitoring module, rebuilt from the ground-up. The new module features enhanced forms as well as improved workflows for scoring interactions and agents. Four new Quality Monitoring report templates are included in 8.5.3.
  • Exploration of text channels: Text channels are now included in Exploration tasks. Term clusters can be generated for chats and emails, and displayed in the Trending page.
  • Language enablement: Recognition of Italian and Mandarin audio is enabled.
  • Functionality changes: Three Dashboard widgets (Gauge, My Queues and Recently QAed) and the QM Agent Summary report were removed from SpeechMiner 8.5.3.
This page was last edited on April 6, 2015, at 08:10.
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