Open a Completed Evaluation Session
This page explains how to read and understand a completed evaluation session.
A completed evaluation session provides an overview about the agent's productivity in relation to a specific business goal.
- Click Quality > Evaluation Sessions.
- Click the name of the completed evaluation you want to review.
The Evaluation Sessions grid appears.
The completed evaluation opens with the following options:
|Form List||Enables you to view the different evaluation session forms and the given answers.|
|Show Score||Enables you to view the evaluation session score. The score appears next to the Form list and within the exported Excel worksheet.|
|Export||Enables you to create an Excel worksheet that contains evaluation session details.|
|Media Player||Enables you to playback the interaction associated with the evaluation session.|