Recording an Agent Greeting

Starting with SIP Server release 8.1.102.26, you can configure SIP Server to record the agent call leg during the personal greeting. This feature works only when both recording and greeting are enabled for the call.

Feature Configuration

To enable recording of the agent call leg during the personal greeting:

1. In the TServer section of the SIP Server Application, configure the following options:
   • Set the msml-support option to true.
   • Set the msml-record-support option to true.
   • Set the record-agent-greeting option to true.
2. Do one of the following:
   • Set the record option to true on the agent's DN.
   • Set the record key to source or destination in AttributeExtensions of the TRouteCall request.
3. Enable personal greetings by specifying agent-greeting and customer-greeting keys in AttributeExtensions of the TRouteCall request.

record-agent-greeting

Setting: TServer section, Application level
Default Value: false
Valid Values: true, false
Changes Take Effect: For the next call

Specifies whether the agent greeting or the customer greeting must be recorded when both recording and greeting are enabled for the call.

• If set to true, the agent greeting is recorded.
• If set to false, the customer greeting is recorded.

AttributeExtensions

Key: record-agent-greeting
Type: String
Valid Values: true, false
Request: TRouteCall

Specifies whether the agent greeting or the customer greeting must be recorded when both recording and greeting are enabled for the call.

• If set to true, the agent greeting is recorded.
• If set to false, the customer greeting is recorded.

Feature Limitations

• This feature is supported for MSML-based integration only.
• This feature is supported only for greetings played for inbound calls.
• This feature is not supported for greetings configured in the Agent Login object.