Improved presentation of multiple routing attempts in historical reporting
With this enhancement, SIP Server provides additional information for historical reporting for the environment where divert-on-ringing is set to false and for call flows when a call is not answered by the first agent and must be distributed from a Routing Point multiple times.
In single-site routing scenarios, SIP Server generates EventReleased with AttributeCallState=7 (NoAnswer) for an unanswered party when the after-routing-timeout expires. Previously, SIP Server generated EventReleased with AttributeCallState=22 (Redirected).
To enable this feature in multi-site deployments, set the sip-server-inter-trunk configuration option to true on the Trunk DNs that are used to connect SIP Servers on different sites.
To retain the previous SIP Server behavior (prior to version 8.1.102.13), set the Application-level enable-legacy-reporting configuration option to true.
enable-legacy-reporting
Setting: TServer section, Application level
Default Value: false
Valid Values: true, false
Changes Take Effect: On the next call
Enables backward compatibility for reporting AttributeCallState that SIP Server distributes in EventReleased for an unanswered routing target party in single-site routing scenarios.
- If set to true, SIP Server distributes EventReleased with AttributeCallState=22 (Redirected).
- If set to false, SIP Server distributes EventReleased with AttributeCallState=7 (NoAnswer).
Feature Limitations
In multi-site deployments, this feature works only with the route ISCC transaction type.