Geo-location Support by GVP
Genesys software applies geo-location to multiple configuration objects. This enables Resource Manager to select the closest Media Server to the caller or agent, minimizing WAN traffic and telecom costs. SIP Server passes geo-location data to Resource Manager when Genesys Media Server is configured as:
- a Trunk DN
- a Trunk Group DN
- a Voice Treatment Port (VTP) DN
- an MSML Voice over IP Service (VOIP) DN
- a Voicemail VOIP DN
This table matches integration modes with DN types:
| Integration Mode | Configure Genesys Media Server as this DN Type: |
| GVP Inbound mode | Trunk DN |
| Outbound Integration mode | Trunk Group DN and VTP DN |
| Voicemail Integration mode | VOIP Service DN (service-type = voicemail) |
| Media Server mode | VOIP Service DN (service-type = msml) |
Added functionality has not changed the behavior of this feature. SIP Server puts the geo-location value of a call into the X-Genesys-geo-location header of the INVITE that it sends to Resource Manager, but only under these conditions:
- if the call's geo-location is defined as a call property.
OR
- if the call's geo-location is passed as an extension in a T-Library request (such as TApplyTreatment and TRouteCall).
If neither is true, then SIP Server does not pass the geo-location to Resource Manager.
For example: some countries require that an incoming call's geo-location be passed as a call property, and other countries do not require it. Now you can configure Media Server to account for that.
Note: For more information about setting geo-location for a call, see Framework 8.1 SIP Server Deployment Guide.
Deployment Examples
GVP Inbound mode
- Single Media Server with MCP farms located at a different geo-location
- Multiple Media Servers each with MCP farms located in different geo-locations
Outbound Integration mode
- Single Media Server handling multiple geo-location farms
- Multiple Media Servers handling multiple geo-location farms
CTI through IVR Server (IVR-centric)
- Single Media Server handling multiple media farms
- Multiple Media Servers located in multiple locations handling multiple MCP farms
Voicemail Integration mode
- Single Media Server and multiple MCP farms
- Multiple Media Servers located at different locations handling multiple MCP farms
Strict Geo-location matching scenario