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Workforce Management Builder Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
07/31/15 General X

Helpful Links

Releases Info

Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.

Resolved Issues

This release contains the following resolved issues:

WFM now generates a Warning message if the Contract work hours cannot be validated for a schedule period. Previously, if the Contract work hours could not be validated due to incorrect configuration of work hours, no Warning message appeared. (WFM-23236)

WFM Builder now consistently issues Warning messages when individual Meetings are not scheduled for some agents. Previously in this scenario, Warnings were issued for some agents and not others. (WFM-22966)

Upgrade Notes

No special procedure is required to upgrade to release

This page was last edited on April 27, 2016, at 01:40.


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