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8.5.003.26

Workforce Management Builder Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
07/05/16 Hot Fix X

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Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:


WFM now grants Shift preferences that do not align with the 15-minute boundary (for example, 8:12 as opposed to 8:15) when using Task Sequences. Previously, these types of Shift preferences were not granted, causing the number of Granted preferences to be lower than the required minimum. (WFM-25914)


WFM Builder now successfully builds schedules that include Activity Sets whose properties are set to Strict. Previously, when schedules included strict Activity Sets and the Shuffle Agents option was set in Schedule Build Wizard, WFM Builder sometimes terminated with Internal Error: 66. (WFM-25856)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.003.26.

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This page was last modified on July 5, 2016, at 12:55.