Jump to: navigation, search

8.5.003.21

Workforce Management Builder Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
04/19/16 Hot Fix X

Helpful Links

Releases Info


Product Documentation

Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:


WFM Builder now reschedules Activities that are not included in Activity Sets when re-optimizing the Master Schedule using the Reschedule activities/activity sets/task sequences option. Previously, if the Master Schedule included agents who had shifts configured to not use Task Sequences, Activity Sets sometimes appeared in the Master Schedule incorrectly, breaking their configured Minimum Duration rule. (WFM-25595)


WFM Builder now successfully builds schedules with Task Sequences that have consecutive tasks with the same Activity. Previously, scheduling would sometimes fail when multiple Task Sequences of this type were present. (WFM-25558, WFM-25594)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.003.21.

Feedback

Comment on this article:

blog comments powered by Disqus
This page was last modified on April 26, 2016, at 17:32.