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8.5.003.09

Workforce Management Builder Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
07/24/15 Hot Fix X

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Workforce Management

Genesys Products

List of Release Notes

What's New

This release includes only resolved issues.



Resolved Issues

This release contains the following resolved issues:


WFM now generates a Warning message if the Contract work hours cannot be scheduled within a schedule period. Previously, if the Contract work hours could not be scheduled due to incorrect configuration of work hours, no Warning message appeared. (WFM-23486)


WFM Builder provides improved speed when scheduling in configurations that include Meetings and Shifts that have multiple (5 or more) mandatory and inflexible Breaks. Previously in these configurations, it sometimes took an excessive amount of time to schedule these types of Breaks. (WFM-23476)


WFM Builder now cancels schedule building significantly faster. Previously in some scenarios, schedule building would continue for a few hours after the Cancel button was clicked. (WFM-23457)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.003.09.

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This page was last modified on April 26, 2016, at 17:12.