Jump to: navigation, search

stat-file-timeout

Section: statserver
Default Value: 10
Valid Values: Positive integers less than 65536
Changes Take Effect: Immediately
Introduced: 8.5.107

Specifies the amount of time, in seconds, that Stat Server must wait after adding a record to the StatFile log file, before it can write another record. Set this option to a large value if you need to minimize the amount of hard drive space that is consumed by the StatFile log file.

stat-file-show-options

Section: statserver
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Introduced: 8.5.107

Controls whether Stat Server configuration options are shown in the StatFile log file.

stat-file-show-clients-list

Section: statserver
Default Value: false
Valid Values: true, false
Changes Take Effect: Immediately
Introduced: 8.5.107

Specifies whether Stat Server writes client connection details in the StatFile log file.

interaction-wait-on-tenant-media-list

Section: statserver
Default Value: "chat"
Valid Values: "Media 1, Media 2, …, Media N" or "All"
Changes Take Effect: After restart
Introduced: 8.5.107

Specifies the list of media type name(s) for which the InteractionWait (Tenants) action is generated. All other media types will be ignored.

interaction-wait-on-tenant-max-number

Section: statserver
Default Value: 2147483647
Valid Values: Integers 1 through 2147483647
Changes Take Effect: After restart
Introduced: 8.5.107

Specifies the maximum allowed number of InteractionWait (Tenants) actions. When the threshold is reached, Stat Server does not create any more instances of the InteractionWait (Tenants) action, until the number of such actions falls back below the threshold.

When the debug-level option is set to Server, and the number of InteractionWait (Tenants) actions meets or exceeds the configured threshold value, the following message is printed in the Stat Server log once every minute until the number of InteractionWait (Tenants) actions is less than the maximum allowed:
"ATTN: Tenant(s) InteractionWait actions threshold of <max number> reached”

8.5.107.15

Stat Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
08/18/17 General X X X X

Helpful Links

What's New

This release contains the following new features and enhancements:

  • Stat Server supports Sliding, Selection, and SinceLogin aggregation intervals in the the statistical category Formula.
  • Stat Server logs operational statistics and current execution context into a special StatFile log file to help with diagnostics and troubleshooting.
  • Stat Server supports the durable InteractionWait action for Tenants. The action is intended to track an interaction until it is actually handled by an agent.
  • Stat Server supports the durable DND action on RegDN.
  • Stat Server supports Red Hat Enterprise Linux 7.



Resolved Issues

This release contains the following resolved issues:


Stat Server no longer terminates unexpectedly after receiving notification of time-zones that have the same name but different DBIDs. (SS-7657)


Stat Server now correctly reports statistics in the following scenario:

  1. Stat Server is started.
  2. A statistic with the GroupBy expression is opened for some object, where the object name can be altered.”
  3. Some activities to trigger the statistic are performed. For example, some groups are added.
  4. The object's name is changed. For example, the EmployeeId of an Agent is changed.
  5. Some other activities to trigger the statistic are performed. For example, some new groups are added.

Previously in this scenario, Stat Server terminated unexpectedly without reporting the statistic. (SS-7651)


Stat Server now correctly restores from the backup file historical Java statistics requested with the dynamic filter. (SS-7645)


Stat Server no longer terminates unexpectedly when a time profile is deleted in the configuration while open GroupBy statistics are using that time profile. (SS-7598)


Stat Server no longer erroneously resets some historical statistics to zero when the configuration is re-read after the unsuccessful attempt to restore a session with Configuration Server. (SS-7561)


Stat Server now correctly calculates GroupBy statistics requested with the Selection interval. (SS-7540)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.107.15.

Feedback

Comment on this article:

blog comments powered by Disqus
This page was last modified on August 24, 2017, at 10:32.