Jump to: navigation, search

reg-error-max-count

Section: statserver
Default Value: 0
Valid Values: 0 (zero) or positive integer less than or equal to 2147483647
Changes Take Effect: After restart
Introduced: 8.5.105

Specifies the number of additional DN registration attempts if the initial registration request fails. The time between attempts is specified by the value of the reg-error-delay and reg-dns-chunk-delay options.

reg-error-delay

Section: statserver
Default Value: 0
Valid Values: 0 (zero) or positive integer less than or equal to 2147483
Changes Take Effect: After restart
Introduced: 8.5.105

Specifies the minimal/least interval, in seconds, between the failed DN registration attempt and the next registration attempt. Since Stat Server registers DNs in chunks, the actual interval between registration attempts also depends on the value of the reg-dns-chunk-delay option.

8.5.105.09

Stat Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
12/27/16 General X X X X

Helpful Links

What's New

This release contains the following new features and enhancements:

  • Stat Server can be configured to undertake multiple attempts to register a DN.
  • Stat Server supports multiple business attribute values in stat types.
  • Stat Server supports the new InteractionResponded action on a regular DN and on a media channel.
  • Stat Server reports the progress of building virtual agent groups during the startup in logs, using the new LMS message:
    10069|STANDARD|Building virtual agent groups on tenant '%s', %d percent complete


Resolved Issues

This release contains the following resolved issues:


Stat Server no longer terminates unexpectedly when multiple agents log into the same place, using different Interaction Servers, and then this place is removed from the configuration. (SS-7174)


Stat Server no longer terminates unexpectedly when an agent accepts a multi-media interaction and the associated virtual queue has been removed from the configuration. (SS-7133)


Stat Server no longer terminates unexpectedly when a Java statistic is being read from the backup file and the associated time profile does not exist in the configuration. (SS-7121)


StatServer now correctly returns an ACD Position to NotReady state in the following scenario:

  • AgentLogin
  • AgentReady
  • DNDOn
  • AgentLogout
  • DNDOff

(SS-7109)


Stat Server now correctly calculates the following statistic:
Category=TotalTime
MainMask=NotReadyForNextCall
Subject=GroupStatus

on an agent group, in the scenario when agents change their DND state. (SS-7083)




Upgrade Notes

No special procedure is required to upgrade to release 8.5.105.09.

Feedback

Comment on this article:

blog comments powered by Disqus
This page was last modified on December 27, 2016, at 12:39.