Jump to: navigation, search

8.5.103.17

Stat Server Release Notes

Release Date Release Type Restrictions AIX Linux Solaris Windows
04/20/16 General X X X X

Helpful Links

What's New

This release contains the following new features and enhancements:

  • New GroupBy feature is introduced.
  • Support of the time zone specification in a growing TimeProfile definition.
  • Stat Server supports the following new actions for Tenants:
    • InteractionAccepted
    • InteractionAnswered
    • InteractionReleased
  • Stat Server supports new InteractionWait action on StagingArea.
  • Stat Server supports new UserEventReceived action for a regular DN and mediation DN.
  • Stat Server supports the AgentID System attribute on selected actions.
  • Stat Server supports the GlobalUserData key-value list in filters and formulas.
  • The following new configuration options are added in the statserver section:
    • interaction-wait-on-sa-max-number
    • interaction-wait-on-sa-media-list



Resolved Issues

This release contains the following resolved issues:


Stat Server no longer terminates unexpectedly in the following scenario:

  • VAG TestVAG has script SkillExists("TestSkill") and Origination DN VQTest (VQ).
  • Agent X has the TestSkill skill and enters TestVAG.
  • Agent X logs into media (for example, email).
  • The TestSkill skill is deleted from Agent X (agent leaves the TestVAG).
  • The VQTest VQ is deleted from the configuration.
  • Email is distributed to Agent X.
  • Email is marked done.

(SS-6757)


Stat Server no longer terminates unexpectedly when a place, which has an agent logged into multimedia, is deleted from the configuration and the EventAgentLogout event arrives after the place is deleted. (SS-6746)


Stat Server now validates the Sliding time profile with 0 (zero) sampling and ignores it. Previously, Stat Server could terminate unexpectedly if the Sliding time profile was configured or dynamically reset to invalid 0 (zero) sampling duration. (SS-6719)


Stat Server no longer stops writing to the database due to unusually long database commits. Genesys recommends to set the db-timeout configuration option to at least double the average latency of database operations to avoid timeouts. (SS-6700)


Stat Server no longer fails to open the data-streams associated with not yet loaded Java Extensions. Previously, there was a race condition in Stat Server, when a data provider was able to connect to Stat Server while it was still loading Java Extensions. This race condition could only happen during the reconnect to Configuration Server following a failed attempt to restore a session; it did not happen during the Stat Server startup. (SS-6661)



Upgrade Notes

No special procedure is required to upgrade to release 8.5.103.17.

Feedback

Comment on this article:

blog comments powered by Disqus
This page was last modified on April 21, 2016, at 14:48.