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Dialing Overview

A typical Genesys system consists of agent desktops, a T-Server or a SIP Server, one or more OCS applications, and a calling list database.

For an enterprise that uses T-Server, this central component, a computer-telephony integration (CTI) server provides a transport layer for all the system's telephony information. All information to and from the desktop and other servers passes through T-Server. The agent desktop and OCS are clients of T-Server. For an Outbound-IP environment, SIP Server functions as the transport layer.

Note: For information on a VoIP environment that uses SIP Server instead of T-Server, see Outbound VoIP Deployment.
This page was last edited on June 27, 2013, at 10:27.
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