Dialing Overview

A typical Genesys system consists of agent desktops, a T-Server or a SIP Server, one or more OCS applications, and a calling list database.

For an enterprise that uses T-Server, this central component, a computer-telephony integration (CTI) server provides a transport layer for all the system's telephony information. All information to and from the desktop and other servers passes through T-Server. The agent desktop and OCS are clients of T-Server. For an Outbound-IP environment, SIP Server functions as the transport layer.

Note:

For information on a VoIP environment that uses SIP Server instead of T-Server, see Outbound VoIP Deployment.