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Before you Begin

This chapter describe the step(s) required to prepare your environment for the Knowledge Center installation. Preparation step(s) are:

  • Define the languages used in your environment

Configuring Languages

  1. Open Genesys Administrator and navigate to Provisioning > Routing/eServices > Business Attributes.
  2. Select Language business attribute
  3. Click Edit button
  4. Select Attribute Values tab
  5. Click New button or select existing attribute value and press Edit button
  6. On Configuration tab (skip this step if you are editing existing Attributes Value. For example, English which is created by default)
    1. Enter Name. For instance, French_CA
    2. Enter Display Name. For instance French (Canada)
    3. Ensure that State check is enabled
      FR CA Configuration.png
  7. Select Options tab:
    1. Press New button to add language code
    2. Enter "code" in Section field (eg. new section "code" should be created)
    3. Enter "language" in Name filed (eg. new option "name" should be created)
    4. Enter ISO 639-1 alpha-2 code that corresponds to desired language in Value field. For instance fr
    5. Press OK button
  8. If you are adding regional language you also need to specify a region code:
    1. Press New button
    2. Enter code in Section field
    3. Enter country in Name filed
    4. Enter ISO 3166-1 alpha-2 code that corresponds to desired region/country in value filed. For instance CA
    5. Press OK button FR CA Options.png
  9. Press Save & Close button
    Note: You need to repeat this procedure for every language that you plan to use in your Knowledge Base.
Please ensure that following rules are followed when you are adding Attribute Values to the Language Business Attribute:
  • Languages should be create in the same tenant in which Knowlege Server and CMS applications will be configured.
  • Every language needs to have language (mandatory) and country (if applicable) codes defined on options tab (languages w/o codes will be ignored)
  • Ensure that all language/country combinations are unique (duplicate combinations will be ignored)
  • Do not edit/change defined codes if they are used in the knowledge bases
  • Language code needs to correspond to the ISO 639-1 alpha-2 code for the given language (http://www.iso.org/iso/home/standards/language_codes.htm)
  • Country code needs to correspond to the ISO 3166-1 alpha-2 code for given language (http://www.iso.org/iso/country_codes)


If you wish to have following languages in your environment:

  • English
  • French (Canadian)
  • French (France)

You will need to create 3 attribute values: LANG Values.png

Name Display Name Options
English English code/language=en
LANG EN Options.png
French_FR French (France) code/language=fr


LANG FR fr Options.png
French_CA French (Canada) code/language=fr


FR CA Options02.png
This page was last modified on June 21, 2017, at 06:59.


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